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Could you send them a ticket with that description?
The more examples of real use of the information that was on the old pages, the better.
At the moment I am afraid they might think it's just people resistant to change ...
Hopefully, this will help for your specific issue, although it's also terribly sparse: https://3d-stuff.community/catalog/pred-pack-ornamental-trees/
I expect that was removed because the updated items were being worked on, since the trees were in the store as late as 2015. (You asked a question about them then, in fact, whether or not they would work for an orange grove. Unfortunately, nobody answered. For what it's worth -- five years later -- I would imagine you need to scale the ornamental trees up to make a tree big enough for an orange grove; depending on how it's built, you might need to figure out a way to put two or three of them together into one tree as well. Ornamental trees are wee, comparatively speaking. Orange trees for fruit look to be 8-10 feet tall and bushy, from images I've seen.)
I'm happy too even though I asked for a refund I did want these products and happy got them really for my western themes was gonna get stonemason set too but that's huge thought have trouble using and with these maybe easier do scenes and I think jack did at least some of them so they're good too. Interesting you bring up the failed to install errors had some of them too lately as well as mentioned before some new releases were missing files or not located in right sections or virtually unfindable wonder if all related and if I do unistall in studio then reinstall it'll fix them nowor till something they working on
yeah I buy soooo much so often not quite every day but nearly I forget most of what I buy or I don't even look at it for a long time probably am missing stuff plus smart content is what I use most but not everything goes thereand again forget what things are called makes hard to find sometimes. Last few weeks had some problems with new stuff missing files, not being where it should and other problems
I put a ticket about the product library missing information. Got an answer, stating, that DIM would work, now and my request was deemed solved.
THAT WAS NOT WHAT I WAS ASKING!!!!
Did not buy anything today, despite being a PC-Member. Did not even put anything in my wishlist.
Ooops - looks like you got the wrong canned response.
I am guessing you checked "bad, not satisfied" ????
Before I had today's example I had already submitted a ticket stating that we need product information for discontinued products and it has been closed. So, I doubt submitting another ticket on the same problem would be wise.
You bet. Of course I did.
Well things like a wrong answer can happen. But a vendor not listening to the wishes of his buyers - bad. Very, very bad. First thing you learn, customer ist king. King, not beggar.
But here I get the impression we are expected to beg for things which should be quite normal. Like giving us information we need for our workflow about the products we buy.
Re-open the ticket by putting text into the box at the bottom of the page, and you'll get a button to add to the post thread. The Support people are generally good, but occasionally something glitches. Answers that aren't crop up now and then; I've had a few where half of the last sentence in my original ticket has been latched on to, and it takes near-physical effort to drag the subject back onto the several paragraphs detailing my actual problem.
The thing is, DAZ spent a long time being the biggest frog in what was actually a very small pond, especially during the declining years of Poser under Smith Micro, and at that time they could get away with being a little tone deaf. However, the market has changed again and I don't think they've snapped to it, since they seem to be chasing chimeras like Morph3d and Gizmoz yet again.
The people that need to be aware of this are aware of this, extra tickets to customer support won't change anything.
As far as I am aware, there are plans to bring back the information that used to be there, but these changes will take time.
Thanks, DAZ_Rawb. That is good news.
Oops I just put in a ticket. But hopefully they’ll realize how important this is to all their longtime customers and fix it ASAP!
I really hope that this is the case. One still questions why they ever saw fit to remove it in the first place. It shouldn't be something that needs bringing back, it should never have left.
Fingers crossed that they actually mean it and follow through.
Thanks Rawb!
This is good to know. Several times I went to my product page today and forgot that the info was not there
Edited to get rid of some draft of previous post I made.
Thanks. Good news. Do you know if they will populate the DIM Install column for all the items being sold as DIM Install but only available to install via connect?
Thanks for the clarification. Such a simple thing, really.
@DAZ_Rawb Is there a way to go to a certain page in the Product Library, or make that happen? I'm really, really tired of having to click through page, page, page when I need to get really far into the pages in the library. When the library first came out, you could type the page in the url and it would go there.
I've asked about how to jump to a certain page, no suggestion seemed to work. Anyone find one that has worked? For instance, jump to page 80.
The Product Library page actually loads the info for all your products in one shot. The list on the left is a paginated view that is formatted by the embedded scripts and style sheets. As it is, there is no way to jump to a specific part of the list, because the existing page control doesn't have that ability. There is a surprising amount of data loaded, view source to see what's included (usually accessible from a context menu with a right-click on a blank area of the page).
There shouldn't be anything in the store that is Daz Connect only and if you mean DazCentral only there shouldn't be anything like that either. If the product page says that it is DazCentral only, that is a bug in the current store software.
Thanks @DAZ_Rawb
Oh great, I hadn't even caught this yet. The url trick worked for me until recently, but I just checked and it doesn't work anymore and I've got 637 catalog pages of product. >-< I just can't wait to find out what other funtionality they've managed to break for the sake of a freaking ad.
I'd really like to be able to search my Product Library using the same search categories/parameters available for the store, since I own lots of removed products.
i just wrote a new thread not knowing about this one.. now i edited my post and here it is:
i'm not sure if it's just me, but i could have sworn that until not so long ago, when i looked at a purchased product in my product library, there was also the date of the order/purchase... because i'm not going thru +10 years of orders individually to check a date for a single product... and i know i can check this on DIM (or probably on daz central, which i have ABSOLUTELY NO INTEREST IN DOWNLOADING/USING), but DIM takes eons to load and i want to do this from here, from my library since i already have my browser open and i'm browsing thru the daz site...
so, if it's just me remembering things that never existed, please someone tell me so. it happens from time to time...
and if the lack of date is a new "feature" of the remodeling of the site, PLEASE TAKE IT AWAY respectively BRING THE DATE BACK. i don't want to be dependent on/pushed to use other apps like DIM or daz central for something that was perfect in my library!
don't push people to adopt a feature (daz central) that they don't want by removing essential functions and features from other places! and if luckily, as i could read above, the bringing back of the old infos seems to be a planned step, well then make it a priority instead of wasting time on other things - i don't know why it was taken away in the first place.
excuse my harsh tone, i'm just so sick of those "sites remodelings" (yeah DA and also livejournal, i'm looking at you) where good features are taken away making everyone annoyed, and then other "super" features nobody or at least not the majority wants are added...
I see you're a fellow paranoic.
I have, more than once.
.
It isn't as annoying as it used to be.
I find it worry when long-term users such as yourself, who rarely post, come to add their disgust on what is happening.
.
An official post iirc stated that Daz Central was for new users who had trouble with DIM; pretty much the same excuse as the DRM abomination of 4.9 (sorry I mean Encrypted Daz Connect). Please note my disclaimer below.
Another fellow paranoic; there seem to be a couple in this thread.
I have $300 in credit, and it's been as high as $1000; I've passed on two good (one espicially so) discounts the last week or so; when you consider that the exchange rate is the best it's been for two years, this should worry Daz at least a little. I'm 'sure' I'm not alone. I have no idea if they could offer enough discount at the moment to encourage me to buy more credit. I suppose 80 and 90% off might tempt me but I'm safe as that wont happen: lower - no not buying the coolaid; I don't like the current flavour.
It wasn't so much Daz Connect that was the debarcle, although I didn't like the store's integration into Studio, but the Encrypted Daz Connect (which hasn't gone away, but merely not yet used).
It already has. I spent $20 on Monday; I have store credit here but felt happier spending there.
They pay more attention to a drop in sales. A truly effective method is wallet-communication.
I don't suppose they would have an issue with you re-purchasing it. All we can do in this instance is speculate, and it's human nature for there to be both a lack of trust (or at least doubt) and a certain amount of suspicion.
Less information on the page is NEVER a good thing.