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Searching my Product Library for "Daz Studio 3" gives me two inactive products and Advanced, as bought it.
I think the one with Advanced is responsible for having downloads like Taoz, as below there is the "This product is a bundle that contains the following product..." thingie that shows up as "DAZ Studio 3.1.2.32 (Inactive)".
As far as I remember I got the free and the advanced version. The free one has only the content downloads.
I bought the advanced version of Studio 3 as well and still have all of downloads available, so at first I thought that the "buy vs free version" argument made sense in regard to the missing DS3 info...
EXCEPT
I then checked and saw that both the software and the content downloads for DAZ Studio 2 are still showing in my library, and there was never a paid version of that.
There's also the fact that there are a good number of add-ons that were made for DS3 and below that were never upgraded to 4, many now discontinued and many others that are still being sold in the store like many of Dreamlights products and DAZ originals such as the Parameters Organizer. So if you own one of those and DAZ dropped your DS3 download, they've taken away the ability to use the products that tens of thousands of customers have bought, and apparently are still buying, from DAZ, as at this point it's extremely unrealistic to expect that many people will still be running their original installs of 3 on their original computers.... Especially since the majority would have been running on the no longer supported Windows XP.
With all that in mind, it sounds like just a dumb mistake that needs to be corrected globally, whether someone bought the Advanced version of DS 3 or not.
To their credit, DAZ is managing to service a huge diverse user base. This also can create problematic tunnel vision regarding what their customer needs are, and if they also happen to have a lack of telemetry regarding what parts of their customer base are driving the most revenue, one can really shoot oneself in the foot. Is it the retiree having some fun making art on the weekend? Or is it the power user which has incorporated it into their business workflows? The starving artist? Or somewhere between? And I am just being broad it seems to me there could be many user subsets identified, whether that is 2D print art production or 3D pipelines, business or pleasure etc.
I observed daz from afar for years, then made the unfortunate choice to buy into the MCS (Morph3D) debacle and got totally burned on the investment there. So stayed away after that... But eventually I came around again to invest in daz products in my business workflows and art production pipeline. I also use the whole Reallusion toolset for moving things beyond daz. So, while the bridges are a nice novelty and maybe offer hopeful future stuff, what I am hearing regarding their use in the 3D workflow is mixed and it isn't coming into anything useable, yet. However I can tell you that the power user change daz did with removing the ability to run multiple instances of daz, and the hack multiple launch icons workaround. That is an eyewatering mystifying choice, and then the way the forum responses to that change seem to bias toward the 'no big deal' and 'why would anyone want to run more than one?' kind of sentiment... Leaves one to wonder, who is the prime driver user base, or is it just who is the most vocal? seems risky strategy overall... But I hope they do well long term, I have certainly 'bought in' deep myself and enjoy working with daz a lot.
Maybe they need some focus groups, and some that represent different sets of their user base, maybe even some customer feedback surveys they could email out to help better understand how their customers are using daz products. Because sometimes it does seem that the focus is on grandma's weekend doodles. Which that is great too, and I think all could be well served, but maybe they need to have a view into how some changes or lack of improvements might drive differing perceptions and emotions depending on the user segment.
Would you happen to have access to product 11999 in your product library? That seems to be the one with the entire suite available for download. Product 6864 doesn't have it for whatever reason. They're both titled "DAZ Studio 3.1.2.32 (Inactive)" in the product library (I have both listed in my product library and don't see any difference between the two besides the product ID number and available downloads):
https://www.daz3d.com/downloader/customer/files#prod_11999
ChatJD
Yes, that is correct.
I've been a customer at DAZ for about 16 years and needless to say there have been numerous changes during that time. I've made 549 orders amounting to thousands of products. I apparently now have hundreds of downloadable products (including a pretty sizable catalog of old RDNA purchases) that are inactive in the store and have absolutely zero information left of their content in the product library page. Instead I have an advertisement of a product I do not want as I am a Poser only user. I still regularly buy from those few PA's that offer Poser versions of their stuff.
I understand this has been discussed to the death in this thread but still I find it mind bogglingly unbelievable that someone at DAZ management has actually green-lighted an "improvement" that takes away helpful information from their long-time customers. I can only hope that the product library becomes usable again in the future but actually the cynic in me fears that it will not in regards to products inactive in the store.
Second that. I'm suffering from DAZ-fatigue by now. Too often glaring problems were addressed in the forum, but late (or never) solved. More and more I get the impression that it's all about winning new users, with no regard for the wishes and needs of long-time established users. I need a functioning library asap, for the thousands of items I own. If not, I have to research the internet for Information and built up my own catalog, which will be time-consuming and, well, one hell of a work. You can be very sure that this isn't an incentive to buy much more.
+1
You can thank Microsoft for starting the trend...
There is very little that I can't do if not done with computers, I know how to use the programs and set them up to maximise the efficiency in what I want to get done - I don't need any kind of cute avatars asking me "What do you want to do today?", nor do I need anyone to invent any new ways to organize my files or find them - I just wish they would stop "improving" things as with every "improvement" the productivity and useability goes down the drain until you figure out the tricks to remove and/or bypass the "improvements".
That reminds me of trying to get a new hire to use keyboard shortcuts instead of trying to figure out what the little icons were for. They said "Aren't the icons newer and better?" and I was thinking, "No, they're so that even monkeys can get things done...eventually."
I think these practices were before Microsoft. Insurance and Utility companies have been doing this for years. All it does is encourage customers to shop around after a while since "loyalty" will end up costing them more.
Actually keyboard shortcuts are from the Dinosaur age of computing then came the icons which only confused things and made it worse.
Personally I prefer a drop-down menu over sorting through a three-foot tall stack of keyboard shortcut templates and having to reprogram shortcuts between programs ( which isn't always an option) because shift alt 1 in one program does one thing and something else in four other programs
if there's something that i hate from the gut and that, besides, confuses me even more than the average app interface (except for fractal programs, my nemesises), it's computer app assistants and all kinds of helpers i never asked for - or their smartphone invading equivalent, additionally to the ugly dumb kiddy stamps. in a machine, speak computer or phone, i expect 2 things: functionality and practicality. screw cute and helpful, if i wanted cute i'd get myself a plush, and before i'd need helpful-for-challenged-5-years-old i would have to drink a few bottles of bleach to lower my IQ to the level matching those assistants... it's like everything increasingly gets down-suited to idiots, and probably created by departments that have nothing useful to do during meetings where too many fancy latte are drunk..
on the other hand, i so wish that IRL, when i'm not in the mood or too sickish to do chores, or when i have to carry heavy stuff or the likes, an assistant would just pop up outta nowhere and take off my burden and give me a break, srsly - way more useful, way more appreciated. WHY GAWD WHY hasn't anyone created this??? and since improvement was mentioned, why doesn't anyone improve the things that matter and/or piss me off in my life, like the stupid village i had to move into in this befuddled region, this impractical flat in this stupid house and while they're at it, also delete the neighbors.
can i send a ticket anywhere? ~ (i tried "the universe" - they don't give a damn)
...+1 (and +1 to the previosuly quoted post as well)
...+1 as well.
So, we are coming up on a month since this thread was posted. Still no change, and no official statement other than 'we have forwarded your concerns', at least not that I have seen.
We did have one of the 'go betweens' here mention something, but again, no offical statement. I am becoming concerned, as the data that USED to be in the product library was useful to me.
I guess we'll see.
Add another for drop downs. Keyboard shortcuts may be fine for folks who only use a handful of programs, but I have hundreds of programs installed and dozens that I use constantly, so trying to memorize all the various keyboard shortcuts for each and every one simply isn't a practical option.
I agree, after all this time and still nothing, probably hoping if they delay long enough people will stop griping and they keep it the way it is.
Has anyone who put in a ticket heard anything back that actually means something? I just found out my reopened ticket has been tagged "solved" again, with a note that it's in the hands of the eCommerce team to "update the layout again".
It's probably not negatively affecting their profit margin yet, so there is no real incentive to do anything to fix it.
You are probably right ... I didn't get the last Gift Certificate deal, but I don't think they are feeling it yet.
Except for the fact that they seem to be practically bending over backwards to get gaming companies to use their products and having a system that works against the production needs of the end consumer is almost certainly costing them in terms of business that they're not getting.
I've just come across this thread having tried to backtrack to order and purchase details via a product list search so I can compare similar products, what I paid and If I need to buy something similar. Old way worked for me perfectly. Okay sometimes less is more but when it comes to orders and purchase info I'd rather see everything and pick out what I need, please bring back in some shape or form. Even a 'show more' option to reveal the old data would be a good compromise. I'm not alone in this by the look of things...
I personally consider this "new update" a serious, serious step backward. For one thing, it appears to want to make it really difficult for people to find the order number attached to products they've bought. They are no longer listed.
Case in point: I had forgotten to download a product, and after I did, I wanted to know if I had missed anything else on the order it was a part of. It was easy enough searching and finding the product in my product library, but since that page no longer had the order number on it ...
Get this: I had to scroll through my voluminous library (doesn't work with a search) to find the product again (it was buried on page 27) and then look at the surrounding products (before and after it) to see if I had missed anything.
What genius thought we'd be benefitted by this new (non) feature? Aren't these things discussed at a team meeting, or is their some "decider" who just gets to willy-nilly make decisions "for the good of all"?
This new (non) feature also has implications for those wishing to make returns: that could now by much more cumbersome. Hummm .... I wonder who that favors (cui bono)?
Please reverse this bad decision. Please.
It would be great for Daz to put the purchase details and item descriptions back in the library pages, but I will be surprised if it ever actually happens. Done is done, and I imagine they had their reasons for removing all that in the first place.
I'm not sure about that. If enough people speak up, they'll probably come around (if they don't on their own recognicance).
Maybe DAZ are waiting for the new store to go live before reactivating some of the parts that were pruned. Given the order section is likely to involve some sort of a lookup in the store engine, it may have not seemed worth doing that for a system living on borrowed time.
Has Daz done anything like that in the past?
Well .... let's see. There's reason for hope based on the fact that enough peiple must have complained for them to stop offering some products as only IM downloads/installs. Then there is the fact that they usually do the right thing when they mess up sales (extra free products, extended sales, etc.). I'm keeping my fingers crossed.
There are other ponds, even small fish could leap to.
If the customer doesn't see the fix, it hasn't been solved. It would have been acurate to update the ticket with a fix has been implemented, it should appear.... on or soon (please not Daz soon
) after N date.
Indeed, I love well-managed change. I'm sure as hell glad I'm still not relying on a ZX81.
I find myself agreeing with you again it seems. :)
The part in bold makes me nervous.