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always included, never forgotten.. and also probably seldom read by a minority lol..
but it's still very useful when for once, you need it. i read a tiny percentage of readmes, but i'm very annoyed when something is no clear and there's none
Been a long time back but that was what I was told when I asked about them and the templates which used to be included as well
The readme tells you what's supposed to be in the package. It also gives a place to put product credits and additional info. Maybe a lot of people don't read them, but they still serve a purpose. Seems odd to omit them.
And if we can get through the byzantine page structure of the readme archive. Don't know about anyone else, but I've always had very slow response to clicking each step in the sequence. Doesn't help that the list, when I finally get to it, suddenly changes from ordered by SKU to alphabetic — and anything recovered from the old ArtZone pages has its name starting with "zz"...
I wouldn't mind (quite) so much if the readme archive worked well, but it doesn't.
Product library is still showing the ad instead of useful information. One should think they would have made a backup of the old version which can be restored. No such luck, it seems.
We've been told elsewhere that Daz is working on migrating the store to different cart software. Though I don't know for sure, (and those that do know aren't talking,) I suspect we won't see the functionality brought back until the Product Library is integrated into, and working with, the new software.
Ugh. That sounds like ... a long, loooooong time of waiting.
Eh, I'd say it should happen sooner than that, but I'm not involved in everything that the marketing team is doing so I can't say for sure.
There's soon and then there's "DAZ soon."
I remember "DAZ soon" LOL
"sooner" sounds a bit better, thanks Rawb!
Been lightly following this thread... So my apologies if this was covered in a previous post but... Was there not a search field on the "My Orders" account page? And did it disappear with this same set of library changes?
AFAIK that was the only place one could search for the word "Interactive" to then list all the interactive license purchases previously made. Searching, err 'filtering' in the library does not return results for interactive licenses. Or I know in the past I achieved that kind of search and results somewhere in the my account section.
So other than going through and opening each individual invoice to look at them one at a time by clicking view order (I have 572 invoices :( ), or opening the individual product page for every item in the library to see if the checkbox is checked (271 pages)... does anyone know how else I can find this information now? (besides searching piles of past email history)
If I could pull the list of what we bought already, compare that to what we still need to pick up, I'd buy some on sale today. But that is a can of worms now with the search gone. I don't have all day to spend figuring it out either. Interactive license buyer = business = time is money. I wish they had a concierge service for B2B.
@garrettg11, There is the Filter field at the top of the left column of the Product Library. I haven't purchased any interactive licenses myself, but if you type interactive in the field, I would expect the Product Library to list only your Interactive licenses. Of course, that assumes they are listed individually in the Product Library, which I cannot verify.
Unfortunately the product library page does not return any results for interactive purchases. Only by looking up a particular item, it will display if it has standard or also interactive. But now there is no way to say, give me a list of my interactive items. But you could do that before from the order history.
I am not going to be a lot of help, as I never bought interactive licenses. But I think your only hope is contacting support:
https://helpdaz.zendesk.com/hc/en-us/requests/new
You probably have to click on the "Sign in" in the upper right corner, even when you are signed in on the homepage ...
Good luck!
Thanks!
Well, I ended up running a search against past email receipts and then pasting things into an xls to try to keep better track of for now. And I found where I had done that at least once previously as well, LOL. But if anyone with any influence follows this thread, it would sure be nice to have a way in the product library to filter on items with interactive licenses.
Gven what they've got now, justadd a checkbox field for only show interactive, or a combo box of license type selector. That just becomes another AND clause to the query. Then you could still search whatever and just get back the matches that have interactive, or a blank search but box ticked gives the full list of interactives just like today does for standard. Flip the selector or checkbox and your library list filters back and forth between standard/interactive.
And of course not being able to search order history is not great either.
One additional consideration too is that even just going by the receipts it does not at first step give the list of all the interactive items, because bundles are the best way to buy licenses. And that is a fairly big incentive for buying bundles in the first place. But as far as tracking what you have with an interactive, the receipt is just going to list the bundle name. So then to self track items you need to then open the bundle page and copy out of the list of items that are in the bundle and store that off in the xls list too. There is some kind of strange irony going on that the stuff they are trying to upsell to software developers, has this state of the art level fanservice.
Not sure a ticket will help. The Indie Gamer Dev License (bought it in March 2017 - no longer available) had a unique sku but other Interactive licenses did not. They shared the same sku DAZINT. I can assure you that the interactive licenses (I own several) do not show up in a license filter search currently and are not populated anywhere in the product library list but I think that was always the case. Nor do gift cards populate, I suspect it is because they too share the same sku. 123GC. The catalogue/sales/shop page does prepopulate the check box and render it disabled if you own the interactive license and it does still show in the products page.
As much as I am against some of the current and hopefully temporary after purchase product page issues, I have to say, that DAZ Support has always righted any wrong I have discovered. DAZ does do a lot of things right and I must admit I do like the bottom half of the new library product page better, but on the old page everything above 'What's Included' should have been retained, from a client retention aspect, if nothing else. The site is very user friendly but currently not very consumer-friendly which becomes evident when, after purchase we hit the product llibrary page.
And all of this only goes to reinforce what I posted earlier about how this redesign is actually far less friendly towards the new markets that they're trying to tap than into the old one was. There's such a functional disconnect between the evolving design of the store and site and how the company's main product is actually used by purchasers in the real world that I can't help but feel that the designers are frequently working at odds to the longterm goals of DAZ itself. If DAZ wants to grab the pro/semi-pro users of Maya and C4D, and the D-I-Y crowd of the Blender market, they really need to have a way for all the neccessary data for cataloging, billing and license review to be available at the push of a button.
According to the email I got, my problem has been solved...went to my product library and nothing has changed. Soooo I sent them this.
I received a form letter telling me my issue has been solved...no it has not. Considering I received a form letter for an issue that has not been solved, I have to assume no one read my issue and/or did not investigate the problem.
It may be that there is a fix that hasn't yet rolled out to the public version of the site.
LOL not commenting at the moment or I will get in trouble, surfice it to say I am not holding my breath.
I wonder which part of the web it was solved in, then. Certainly not the bit I'm able to look at. A small mystery. There is still a lovely DAZ Central advert & zero useful information on the version of the pages I can see. This is with a Cloudfare update between now and FaerylWomyn's last post so it's hard to be convinced.
I find it pretty disturbing that DAZ doesn't seem to do any public user acceptance or beta testing before releasing major UI changes - as a web software developer for a global organisation, I know only too well how critical this is for both user satisfaction and minimizing bugs.
I'm sure they do alpha testing internally, but this can often be very biased. Given the size of the customer base I'm sure if they created a beta programme for the website much like having a beta version of DS, a sizeable chunk of customers would be willing to test new things before they go live. They could even provide a gift card/voucher incentive for particularly large changes where more input is needed.
Whilst there's always going to be resistance to change, this feedback will be invaluable to ensuring that any changes made add value for both existing and new customers alike.
Also, I find it concerning that the change made can't be easily rolled back - its evident that the new design provides no value and the previous design should be reinstated ASAP, until such time it can be made better with input from the community that will be using it. It would seem that there is no contingency in place and that due diligence has not been done properly, if at all.
I've never had a problem with change, I encourage it and welcome it. However, when change is detrimental to the customer base, the company needs to open their eyes and listen and not give form responses with falsehoods and vague promises.
Me too - exactly!
I may have a cause to use DS3, so I looked on the product page and found that the download for the DS3 program file has disappeared too. The program is inactive, but last time I looked it was downloadable should I have needed to. Yeah, OK, it is an old program & has been long retired, but I thought the idea was that this was a close to permanent archive. Here is the product page with all the info on it pertaining to DS 3.1.2.32.. The only downloadable files left are the base content files, which seem utterly redundant if the program that can use them can't be obtained:
Without a download option for the intallation of the .exe file, I need to find when I may have downloaded it & see if I have the installation file still available in my random archiving attempts. So I need the 'purchase' date to narrow down where to search. Not visible on the product page. This revamp is a complete cluster***k and has wasted me a good deal of time that the old version of the page would have saved me. Not good. Not good at all, especially as the problem has been declared as 'Fixed' when it so patently hasn't.
Regards,
Richard.
Here's what I see:
Mis-read post, ignore.
Taoz:
Yep. And the image on yours says '3 Beta', while mine doesn't. It is odd. It looks as if you got the 'Advanced' one from the list on the left of your image, which I did not. (At the time I had no personal machine I could run it on, and used DS at work for a single purpose - using it as a rendering engine to visualise the output of a program I had written.)
I don't recall DS' history that far back, but could it be because I purchased the Pro version and you used the free version or something? Maybe they don't remove it if you have purchased it.
When was the last time you checked? AFAIK the downloads for DS3 "standard" have not been available for years...