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If that was the issue, they could and probably would have actually said so.
Given that the entire apparent purpose of the change, as it currently stands, is to force-feed us promotions for the not yet properly functional DAZ Central, which someone clearly decided to let out of the gate before it was fully tested and ready...
Oh, you mean like going live on sales, but not having looked over the programming, etc. before doing so, and then people massively complaining about another borked sale. Naw .... Daz doesn't do that =)
And that is potentally the problem. I hope the monkeys are kept well and get an extra helping of peanuts.
...part of the reason I disliked the newer versions of MS Word and Excel was when they added that dopey ribbon concept which took up a fair amount of screen "real estate". I found my productivity actually went down compared to using the old drop down menus which could be accessed by the basic keyboard commands just about everyone already knew, and on which selections could be made with the arrow keys so my hands rarely if ever had to leave the keyboard. The ribbon pretty much required using the mouse because of its design (and the fact some basic key commands did something completely different than before).
I really miss WordPerfect 5.0 which had a wonderful setup using the Function keys with ALT SHIFT or CTRL (I still have the keyboard template in a drawer somewhere).
Hence, I now use Open Office.
The whole having to memorise different keyboard maps for different software was the same for me as well which is why I didn't bother much with Blender until version 2.8.
...that happened over on DA when they introduced the "eclipse" format first as an option which pretty much few if any members there liked, and then made it the standard UI agaist most of the community's wishes. .
Makes me wonder if the same may happen with Daz Central.
That Eclipse deal has a lot of baggage, starting with "Wix owns DA."
We have been consitently reminded that DIM and DC run on the same code base, and that DIM will be with us for the long haul. I sincerely hope it turns out that way. If people should suddenly start reporting that all the DC issues have been resolved and that it really is quite good, then I might give DC a try. But DIM has proved itself over time, and I've been pretty happy with it. Not feeling the urge to leave it.
Keyboard shortcuts aren't very touchpad friendly. Just a random thought...
Back on topic, I HAVE cut back on my Daz purchases this month. I'll still grab a couple of things to take advantage of the PC+ coupons, if they aren't 'coupon blocked', but after the 'Ra 4 the Win' coupon debacle over the weekend, when I almost did a $300+ gift card plus other stuff order, but the 20% off coupon wasn't working and then was suddenly removed from my inbox, well I dumped my cart and have no regrets.
Stuff got moved to the wishlist for later, so I guess we'll see. Also, as I said before, I guess we'll see if the relevant info gets restored to the product library pages...
In the meantime, all we can do is keep pointing out that we WANT this info back on our product library pages! Squeaky wheel or something like that...
we messed up "some folks"
Now when I have an issue with a product I make CS check the order number because I can’t find it anymore in the product library so it’s giving them more work which will hopefully incite them to add all the product info back.
Chiming in about not liking this change either.
Due to recent computer issues I had to reinstall DAZ Studio 3 Advanced -- I sometimes use the older version for things that no longer work in DS4 -- and the reinstall is asking me registration info for the Reality render engine I bought ages ago. I have all the serial numbers but it's asking me for the order number and I have no idea how to find that info now. I've been buying stuff since 2007; that's a lot of orders!
So now I have to a) ignore the nag screen on the rare ocassion I load DS3, b) uninstall Reality (granted, I don't use it anymore but that's not the point), or 3) put in a help ticket in the hopes somebody can find me an order number for this old purchase.
It would be so much easier to have the old product library structure back for situations like this.
That's good to put the work back on Daz. Feel bad for Customer Service, but filing of tickets results only in canned responses. The cold hard fact is it makes it impossible to see the date of the order, and to have Daz honor the 30 day lower price. IMO that's not an accidental consequence of highlighting a new installing method. They've had enough time to fix this.
We complain about how long it takes CS to answer tickets these days. Is adding to their workload cutting off our nose to spite our face? I don't know if they have any say in how the website is run.
The best guess I've heard so far about this unpopular change is that it might have something to do with preparing for the store change. Uh-Oh - this is probably speculation. My post may disappear.
Hmmm. Will my disappear if I speculate on the odds of your post disappearing?
That said, that info is definitely still IN the computer system and I assume that they can find it fairly quickly. If DAZ has made it so that's the only way you can get the information, then you have to do what you have to do.
NICE!
Wait, what? Does Daz have a price guarantee? Is there a page detailing this? I've literally never seen this mentioned anywhere.
https://helpdaz.zendesk.com/hc/en-us/articles/115003500163-What-is-Daz-3D-s-refund-policy-
I'm well aware of the refund policy, but that is not the same as a price guarantee.
https://www.daz3d.com/forums/discussion/231521/does-daz-still-refund-if-you-bought-something-at-full-price-that-they-then-put-on-sale
It is the reason why some coupons state that you can't buy a product you bought before at a lower price ...
Perhaps we should cut their work load by simple not shopping at all, why should I waste my time looking for something that previously I had instant access to. CS are Daz staff paid by Daz with the profits they make by us spending in the store. We have to spend enough time just working out all their elaborate riduculous sales as it is.
That's what I'm doing. When my store credit runs out and thus my PC+ sub dies I'm done here.
In effect, it is. Because the refund policy would allow you to return and rebuy, their standard procedure is to simplify the process by simply refunding the price difference.
Well at least the Daz sales team is making it easier for me to pass on sales these days. Of course, I still need to find a place to use those PC+ coupons this month, so I guess we'll see what the weekend brings.
Mind you, the Sherlock Holmes themed bundle does interest me, but since I'm curtailing my purchases significantly until this issue gets addressed, it's been added to my ever growing wishlist. I was whittling it down for a bit there, but it's growing again...
My Daz library is pretty extensive at this point, so I'm kind of in sniping mode anyways as I wait for killer sales. But this Product Library issue of course still bothers me. I still have some Daz credit to burn through, but I'm being a lot more frugal ATM.
I noted the comments of the 'let Daz CS figure out the order number on their own' comments. As I have several pages of orders in my order history myself, this makes perfect sense to me. Hopefully the added inconvenience for the CS reps will help put more pressure on getting this issue resolved, not just swept under the rug.
wow... when people "from the daz scene" - i mean, i really don't know/remember many people, but your name i noticed, mainly from the freebies i guess - write stuff like this, it's kinda frightening. i would kindly advice that the powers that be here REALLY start paying attention to what their "valued customers" think and write in the forums... unless they don't care neither about sales figures nor their paychecks ~
I appreciate the compliment, but I won't take down my freebies, they will stay available. I just won't be giving daz3d anymore money. Corporations won't learn or change or listen to their customers unless it negatively affects their profit margins. And I know I am but one person, but still. My piddly $50-$100 a month being gone, probably won't make much of a difference, but I'd rather give it to a different store that is a bit more customer friendly. Or maybe if a few PAs start their own stores, then I'll support them, as long as daz3d doesn't see a single red cent of my money. Ever Again.
ah, i didn't fear you might take your freebies away - being active in the 3d scene and being a daz customer doesn't necessarily go hand in hand.
and i got your point from your previous post already, that's why i used the term "frightening" - not for you or me, but for daz as a business. because from what i gathered in this thread (and others), you're by far not the only one being sick about various reforms and novelties, and/or the attitude towards us customers. plus everyone here is saying this openly and aloud, not just mumbling by themselves. which means there ARE a lot of other annoyed people who don't write but don't think less...
EDIT: well, i dunno how much a salary around here is, but i'd say 20-30 people like you with their "piddly 100$" already pay 1 employee. multiply this by the number of annoyed people in the customer database, and suddenly it doesn't seem so piddly any more. yeah, and then come those who spend way more, it multiplies even faster.
Yea ! Progress is being made with improving the product library page. Check it out. The two most important things (the order number and date) have now been added back.
Now if we also get a product description, especially for products that have been discontinued.
Check your Product Library now. Welcome back Order No.!
Well it's a start, just checked, YAY! Besides the product description, what else was it that we wanted to see on the product library pages, besides the now re-added order number and order date?