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A new store will come out: Tomorrow (2020-11-01)

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  • NovicaNovica Posts: 23,905

    @kerya  Won't add that product to my wishlist either, same message.

  • tsroemitsroemi Posts: 2,896

    Not sure if this has been mentioned: PC items are not discounted correctly in my wishlist, there's a weird mix of discounts but none amounts to the correct 1,99, 2,99 and so forth.

  • TaozTaoz Posts: 9,979

    .

    Kerya said:
    CypherFOX said:

    Greetings,

    I bought a gift cert just now, and...well, I had to re-enter my credit card info...twice...to get it to work, and it did work, and did bill me, but no GC has shown up yet.

    I understand the old model used to deliver it in-process while the purchase was completing, and doing it asynchronously is probably a much better idea, but...some idea of how long it takes to deliver would be good.

    --  Morgan

     

     

    I don't think that's a new one.

    Even before the store change it sometimes took a day to get the GC ... it depended on the moon phase and the weather on Venus. I think

    Never happened to me - they always show up immediately or within a few minutes, and always one code, never two where one doesn't work, like some people experience. 

    But then, that's was the old store, hard to tell how things are working now.

  • CypherFOXCypherFOX Posts: 3,401
    edited November 2020

    Greetings,

    Taoz said:
    Kerya said:

    I don't think that's a new one.

    Even before the store change it sometimes took a day to get the GC ... it depended on the moon phase and the weather on Venus. I think

    Never happened to me - they always show up immediately or within a few minutes, and always one code, never two where one doesn't work, like some people experience. 

    But then, that's was the old store, hard to tell how things are working now.

    I did have the 'double code' sent problem, once or twice in a short period of time (maybe inside a week), but it never happened again.  Generally when I buy a GC, the entire purchase process pauses while it probably posts the GC to my email, and I get it _immediately_.  Now I imagine that's one thing they'd want to change, putting the 'GC Send' on a queue, and processing it out of band, but it's been a bit now and no GC...

    It might have something to do with a very discounted GC, but I'm worried.

    --  Morgan

     

    Post edited by CypherFOX on
  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,501

    So for people coming in and not reading the thread(s),

    We are aware of a number of outstanding issues.. so please don't panic, it's been logged and will be sorted ASAP. You don't need to file a ticket etc.

     

  • ytetsuytetsu Posts: 46
    Kerya said:
    ytetsu said:

    I found my pc+ status is "cancelled" on subscription page.
    I did not cancel.
    And according to membership info , the expiration date is 2021-08-14.

    Do I need to contact DAZ3D support to fix this

     

    No, it is a known error at the moment.

    Thanks, Kerya.

  • DAZ_JonDAZ_Jon Posts: 582
    CypherFOX said:

    Greetings,

    Taoz said:
    Kerya said:

    I don't think that's a new one.

    Even before the store change it sometimes took a day to get the GC ... it depended on the moon phase and the weather on Venus. I think

    Never happened to me - they always show up immediately or within a few minutes, and always one code, never two where one doesn't work, like some people experience. 

    But then, that's was the old store, hard to tell how things are working now.

    I did have the 'double code' sent problem, once or twice in a short period of time (maybe inside a week), but it never happened again.  Generally when I buy a GC, the entire purchase process pauses while it probably posts the GC to my email, and I get it _immediately_.  Now I imagine that's one thing they'd want to change, putting the 'GC Send' on a queue, and processing it out of band, but it's been a bit now and no GC...

    It might have something to do with a very discounted GC, but I'm worried.

    --  Morgan

     

    Just did some test checkouts for a gift card through the various payment methods, and emails got delivered fairly quickly for all of them. One thing to note, delivery of them has changed to go through the same email provider that sends out our normal marketing email instead of just generating and sent through the servers' local sendmail. Because of the different routing, or potentially other rules people may have put around getting Daz's marketing email, it might have gone to a sorted folder or spam folder unnoticed. 

    If you still haven't gotten your giftcard after checking those spots, let us know.

  • AprilYSHAprilYSH Posts: 1,514
    Jack Tomalin said:

    So for people coming in and not reading the thread(s),

    We are aware of a number of outstanding issues.. so please don't panic, it's been logged and will be sorted ASAP. You don't need to file a ticket etc.

     

    was 2020 really the best year to do this? devilcheeky

  • RDeeRDee Posts: 9

    My Order is processing since minutes via PayPal...  "Please wait while the order is processing..."

  • tsroemitsroemi Posts: 2,896

    Did 2 test orders with store credit, both seem to be okay. Product library is back up and working.

    Can't use DIM though because it seems to have forgotten how to read my installed and downloaded products - it's currently showing ALL my products as downloadable, 0 as downloaded and 0 as installed ;-) So although I probably could download the new things through there, I'll rather not just now, unless it messes up my whole installation. But I guess that will be fixed with an update or something, right?

  • NovicaNovica Posts: 23,905
    edited November 2020
    AprilYSH said:

    was 2020 really the best year to do this? devilcheeky

    OMG you nailed it!  That's like turning back the time an hour this past weekend, did we really want another hour of 2020?

    BTW, I had my DIM open prior to the store changeover, just tested it based on the post above. Refreshing did nothing. So I exited and tried to start it up. Nothing. Won't open at all. Now it comes up but won't go past the login page.

    Edit again- Great. It opened and I have 0 products purchased, ready to download. But it does show what's already installed.  So I have different problems than you do, I can't see any of my products which haven't been installed, but can see the installed ones.

    Post edited by Novica on
  • DAZ_JonDAZ_Jon Posts: 582
    Novica said:
    AprilYSH said:

    was 2020 really the best year to do this? devilcheeky

    OMG you nailed it!  That's like turning back the time an hour this past weekend, did we really want another hour of 2020?

    BTW, I had my DIM open prior to the store changeover, just tested it. Refreshing did nothing. So I exited and tried to start it up. Nothing. Won't open at all. Anyone else able to get in their DIM?   Edit- now it comes up but won't go past the login page.

    We're aware of a problem with DIM (and Daz Central) where some aren't loading up correctly. This worked in our development environments and testing, but is running into memory constraint issues in our production environment for a subset of customers. We thankfully know what the problem is and have a plan of attack to get it fixed once the team is all awake again. In short, a fix will be out shortly for this.

  • martin36martin36 Posts: 178
    edited November 2020
    Jack Tomalin said:

    So for people coming in and not reading the thread(s),

    We are aware of a number of outstanding issues.. so please don't panic, it's been logged and will be sorted ASAP. You don't need to file a ticket etc.

     

    So this mean if I buy something with wrong price I don't need to open ticket and you refund me overpaid amount automatically? Or you guys just will all extra money and buy more fuel to your private jet? ;)

    Post edited by martin36 on
  • nomad-ads_8ecd56922enomad-ads_8ecd56922e Posts: 1,960

    On a different note....  does anyone know what Dagger Dancer Interactive Lesson for DAZ Studio 4.8+ (Mac) is?  It's showing up in my DIM under Product Updates, and it instantly gives Download Failed when clicked on.  I'm also not on a Mac, so not sure why I'd be getting something like this product sent me.  >>giggles<<

    It also doesn't show up in product search, so I'm guessing its either so old it got discontinued (so why would there be an update?  :D ) or its some unrelated file that somehow got plopped into the updates folder at the back end.

  • tsroemitsroemi Posts: 2,896
    DAZ_Jon said:
    Novica said:
    AprilYSH said:

    was 2020 really the best year to do this? devilcheeky

    OMG you nailed it!  That's like turning back the time an hour this past weekend, did we really want another hour of 2020?

    BTW, I had my DIM open prior to the store changeover, just tested it. Refreshing did nothing. So I exited and tried to start it up. Nothing. Won't open at all. Anyone else able to get in their DIM?   Edit- now it comes up but won't go past the login page.

    We're aware of a problem with DIM (and Daz Central) where some aren't loading up correctly. This worked in our development environments and testing, but is running into memory constraint issues in our production environment for a subset of customers. We thankfully know what the problem is and have a plan of attack to get it fixed once the team is all awake again. In short, a fix will be out shortly for this.

    Thanks guys!

  • AtiAti Posts: 9,143

    Jack, do you know why gift cards were limited to a maximum of $500?

  • ytetsuytetsu Posts: 46
    Novica said:
    AprilYSH said:
     

    Edit again- Great. It opened and I have 0 products purchased, ready to download. But it does show what's already installed.  So I have different problems than you do, I can't see any of my products which haven't been installed, but can see the installed ones.

    Same to me. 

  • nonesuch00nonesuch00 Posts: 18,320

    Something that I always used to find very useful for the best current deals is the "Sort by % Off" filter for the product listings; just being able to sort for Lowest Prices First is not enough.

  • AtiAti Posts: 9,143
    nonesuch00 said:

    Something that I always used to find very useful for the best current deals is the "Sort by % Off" filter for the product listings; just being able to sort for Lowest Prices First is not enough.

    That's added by the browser addon. Most addon functions don't work at this point. See the addon thread for updates on this.

  • NovicaNovica Posts: 23,905
    DAZ_Jon said:

    We're aware of a problem with DIM (and Daz Central) where some aren't loading up correctly. This worked in our development environments and testing, but is running into memory constraint issues in our production environment for a subset of customers. We thankfully know what the problem is and have a plan of attack to get it fixed once the team is all awake again. In short, a fix will be out shortly for this.

    Thanks, no rush on my part as I heeded the warning about DIM being involved in the store changeover. I downloaded all my stuff prior to that. It is weird that people are getting different errors, so you must have different subsets. Thanks for working on it. 

  • RDeeRDee Posts: 9
    RDee said:

    My Order is processing since minutes via PayPal...  "Please wait while the order is processing..."

    PayPal has informed me that my order has been debited and completed.
    However, it does not appear under "My Orders". Also the products under "Product Library" of this order do not appear.

  • DigiDotzDigiDotz Posts: 515

    I've been hanging around the hosiery department waiting for the Nylon Pantyhose sale price to work. I mean, people are starting to talk!  surprise

     

  • FishtalesFishtales Posts: 6,162

    DIM had an update which I did and then downloaded all my pending downloads without any problems. I did get the Mac lesson update too but I just hid that as I don't have a Mac :)

  • algovincianalgovincian Posts: 2,636
    Jack Tomalin said:

    So for people coming in and not reading the thread(s),

    We are aware of a number of outstanding issues.. so please don't panic, it's been logged and will be sorted ASAP. You don't need to file a ticket etc.

     

    I tried to file a ticket, but can't because it's broken. I hear you about sitting tight, but as of now, I'm short about $500 which makes that a little difficult. It's hard to have faith at the moment, you know? lol

    - Greg

     

    Payment towards order (109136154) $-9.95 $-9.95 11/1/20 10:09 AM
    Payment towards order (109134995) $-5.97 $-15.92 11/1/20 3:45 AM
    Payment towards order (109134010) $-5.97 $-21.89 10/31/20 10:54 PM
    Payment towards order (109127852) $-21.49 $-43.38 10/30/20 6:27 PM
    Payment towards order (109122612) $-11.13 $-54.51 10/29/20 7:43 PM
    Gift Card claim (gift card code ) $300.00 $245.49 10/28/20 11:05 AM
    Payment towards order (109104307) $-16.20 $229.29 10/26/20 11:35 PM
  • CypherFOXCypherFOX Posts: 3,401
    edited November 2020

    Greetings,

     

    nonesuch00 said:

    Something that I always used to find very useful for the best current deals is the "Sort by % Off" filter for the product listings; just being able to sort for Lowest Prices First is not enough.

    That's a feature of the DAZ deals plugin, not the native DAZ site.  Because a software change of this magnitude is difficult to keep up with, it may take some time for the DAZ Deals plugin to work again.  I recommend disabling it until a new release fixes it for the new store.  That way you know you're not adding to the problems you're running into.

    DIM isn't working for me, but I'm probably one of those customers who overloads the memory of the server trying to load my product library.

     I look forward to a fix.

    As for the gift card, I did not get an order confirmation OR a GC for DA20-1102-99B5-58CF-ACCD. Also the order list shows the un-discounted price, which is not consistent with past orders.

    --  Morgan

    Post edited by CypherFOX on
  • TaozTaoz Posts: 9,979

     

    Ati said:

    Jack, do you know why gift cards were limited to a maximum of $500?

    He said elsewhere that it might just be temporary, until things have fallen into place.

  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,599
    Jack Tomalin said:

    So for people coming in and not reading the thread(s),

    We are aware of a number of outstanding issues.. so please don't panic, it's been logged and will be sorted ASAP. You don't need to file a ticket etc.

     

    Jack,

    I know it may be a bit of more work, but can you add a list of known issues, e.g. to the blog? Perhaps makes it easier to concentrate also on your side, as people are not reporting things already known and worked on.

  • richardrhinsonrichardrhinson Posts: 15

    added about  30 items to my cart.

    none where at the shop price when i went to check out.  all where WAY more expensive.

    dropped my entiire card.

    picked one item, really wanted it.  tried to buy it.  wouldn't take my money.

    so far; this sucks

     

  • Hemi426Hemi426 Posts: 226
    kyoto kid said:
    DAZ_Rawb said:

    Alright, the data should now show that your platinum club memberships are back.

     

    Log out and back in to get it showing in your account.

    ...signed out signed back in, still showing a "cancelled" status even though the expiration date now is correct: 2021-05-27

    Same for me

  • ArtiniArtini Posts: 9,723
    edited November 2020

    I guess, one need to be patient. So far my Product Library looks like that

    image

    err20201102.jpg
    661 x 795 - 35K
    Post edited by Artini on
This discussion has been closed.