A new store will come out: Tomorrow (2020-11-01)
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what DAZ have not said (I'm gusssing here, and may have missed a comment from one of the CM's)
this INITIAL interruption is a transfer of data from one database to another more recent system, and probably the front end which reads and interprets that data.
in the transfer process various fields of data were modified to allow greater future manipulation, yet they still retain the original information
I'm sure (pretty sure) the original data (your purchase / item / account details ) remain intact within the original database and can be for re-transferred should there be a problem with the initial transfer, I'm gusssing (hoping) that the transfer was fine,and it's just the new (but visually unchanged front end which is causing the problems.
which is why we shouldn't expect to see any immediate visual changes
now, if only DAZ kept us fully (ie more detail) informed as to what they were doing we wouldn't have 10 pages of folks getting excited because their account wasn't working as it should do
Thank you - now it works. Looks like somebody IS working on the store.
Looks like this is gonna be a looooong day
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May be browser related, try another browser or update the current one.
Or hit Refresh/F5 a couple of times - I just saw the same in firefox but F5 fixed it.
Look above the line with Action Balance Change Balance Date ...
About Store Credit history, Orders add credit and Gift cards remove store credits.
After looking at it again, it appears as though the history is being calculated in reverse order (time). There was some mention of a sandbox (development environment) a few posts back. I hope one does exist for the new store and is actually used *before* things go live going forward, although that doesn't appear to be the case.
- Greg
And there would still be issues that only show up once the site is live - maybe not as many though
I fully agree. Communication is the key. And having a short note in a blog that few people read (because it is generally not very interesting), plus a short post in the forum one day before switchover is not a very smart move. I am working in software industry since quite a while, and we have done projects far larger and more complex than what DAZ is doing, and it is amazing what people will tolerate if you inform them BEFOREHAND.
On the other hand, it is consistent behaviour, as DAZ seem to have never been very good in communication.
The product page is shown, but not stable.
For example, some old items like v4 era are shown but some not ( waiting cursor shows forever).
DAZ is not a small business and surely not just a little office so I don't get how there can be so many issues with website/online shop and everything. I mean, how can it be done in such an amateurish way?
Why didn't DAZ just build a new server with all the database and scripts software upgrades , test it and move all the data from the main server into it when everything was correctly beta-tested in their LAN/VPN ? Whatever beta testing was done obviously it wasn't done correctly otherwise there wouldn't have been any issues with the upgrade right now...
So why risking the upgrades on the main server like this having all customers complaining for all the bugs with the accounts ?
If a new server was built correctly moving all the updated data from the main older server it would have been really quick. Swapping the two servers wouldn't require more than a bunch of minutes once you got the new one ready and fully working.
I can understand a small business and a single man shop having server issues like these but I don't get how a big business can put itself in such trouble. DAZ is not as big as Apple or Amazon obviously but it still is a big business anyway. It surely doesn't have money issues to afford paying what is needed to achieve the needed results. Am I wrong, perhaps?
I get some very weird behaviour... I can log into the forum just fine, but not from the front page or the store page. I'm using a very ancient Internet Explorer 11 here. I get the same problem using Kindle Fire.
I also tried using a different browser (Microsoft Edge V 86) and that has no issues about logging in from the front or store page, but it shows the same shenannigans regarding PC+ and store credit that was already reported by others.
It depends on how the job is done. 99.99% of issues can be addressed and fixed before swapping a new server with the old one with proper beta-testing.
They definitely are a small business.
In theory, maybe. In the real world, not so much.
I can't sign in Daz Help Center, Google Chrome show this error
This site cannot provide a secure connection
helpdaz.zendesk.com.zendesk.com uses an incompatible protocol.
ERR_SSL_VERSION_OR_CIPHER_MISMATCH
Incompatible protocol
The client and server are not compatible with a common protocol version or SSL encryption method.
URL error : helpdaz.zendesk.com.zendesk.com in https://helpdaz.zendesk.com.zendesk.com/access/jwt?jwt=
If with the "real world" you mean too many people making a mess not knowing what they are doing and not being able to understand what is needed to achieve the results then yes... otherwise with few people knowing what they are doing and not making mistakes perfection can be achieved regardless of how many variables at play.
Actually when I retried later I got better prices but still couldn't pay at checkout without an error. I am asking Daz to honour this price as we should not have to pay extra due to a bug if we were trying to pay for what was shown in our cart, the price as labelled on the products in the cart...
Sorry, but your idea of software testing is not relistic in the real world. I am working as software test manager in the pharmaceutical industry, and testing is the single most expensive thing in any of those projects. Agreed, DAZ is not operating in a regulated industry, where testing is mandatory by law. Nevertheless, some things cannot be tested properly in a development system, no matter what. E.g. you are not allowed to use ANY real user accounts, because they do contain personal information, which is protected by law. You also cannot test systems under load with simple tests, because the automated load tests use certain scenarios. A crowd of users behave differently, believe me.
I do believe that DAZ has done their homework, because a store not working as desired is hitting sales, thus hitting DAZ revenue. Noone is doing this for fun. It is just a matter of business arithmetics. What test cost can we afford, compared with the sale we might lose. You can test software to catch 99.9% of all bugs, but then testing cost would be 99.9% of your project cost.
It's not exactly what I thought when I read this blog
Maybe I misunderstood the translation of these words
Actually, obvious issues aside, the fact that we've all been able to work on the site in realtime, without it falling over is actually a really positive sign... theres no way we could have ever have done similar on the old platform.
Please just bear with us.. in a day or two it should be sorted.. and we'll be off to the races then.
In 2016 they had 93 employees ... I don't know how many are on the store development team ...
https://pitchbook.com/profiles/company/52704-73#captable
For comparison of the old, old product page and the current one, I have one I made for Hiro Sci Fi Suit in 2019. You can see how little information is now available for a product that is now gone from the store.
And I tried to look at one product and for about 10 minutes there was a swirly.
I didn't read all the past three pages but while my credit page shows the right balance, it doesn't show a correct reduction/addition going on in the columns.
Mary
I can’t wait to see the new store. As for today, nothing seems to be working right, I hate piling on, but this was not ready for the light of day yet. I understand that updates ca be rough, but this one seems a bit beyond rough right now. When simple things like adding items to your cart isn’t working, you’ve gotta problem. I think we’re all used to DAZ hiccups, but this is a bit of a misstep.
J
I am also missing the content that I purchased yesterday morning from my product library. It shows in order history but no sign of it in the library.
It's time to take a break from this mess...it might even be time to reconsider what I spend at DAZ. It's hard to have any confidence in the company at this point.
But not the ones that show up with real user accounts, unless one brings in a subset of users as beta testers
I'm piling on. Did nobody QC this? Was a rollback not an option? Items on sale are added to my cart at full price, I cannot wishlist things, etc. just like everyone else reports
even the fast grab items get the wrong prices in the cart.
Not full Price but other than price at the page.
- Artist Filter is not working to. Endless Loading Icon
i think we need to wait a few hours / days for the most bugs to disapear. Or i hope :)
My Product Library is back, but unfortunately it is not yet working properly. The search criterion 'by date of purchase' lists some things I bought 800 years ago as new purchases lol. Interestingly, however, these are all products that were recently offered in a BYOB or as PFAD.
Apropos: PFAD items are still at full price in my cart
Nope.. there are a lot variables that people outside of the company cant begin to speculate on... it is what it is.. and we're pushing to get it where it needs to be