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A new store will come out: Tomorrow (2020-11-01)

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  • elenazontikelenazontik Posts: 19



     

    RandWulf said:

    Whem i go to the PC+ For A day choices, choose one.  It still comes up in my cart as full price and not the $1.99 price.

    yes, I am also waiting for the discount to return to my cart. and a window for buying a gift card. and coupons PC

     

  • nonesuch00nonesuch00 Posts: 18,320
    Ati said:
    nonesuch00 said:

    Something that I always used to find very useful for the best current deals is the "Sort by % Off" filter for the product listings; just being able to sort for Lowest Prices First is not enough.

    That's added by the browser addon. Most addon functions don't work at this point. See the addon thread for updates on this.

    OK, thanks!

  • Eva1Eva1 Posts: 1,249

    Has anyone been able to submit a support ticket - I'm trying to do that but keep getting 'Server Not found'.

  • tanya_737eb8d37etanya_737eb8d37e Posts: 6

    Are others' PC+ coupon codes showing up when they go to their Platinum Club membership page? Mine aren't. I doubt it's a browser issue, but for fun I tried logging in via Safari (12.1.12) and Chrome (86.0) and saw no change in the symptoms.

    I'm going to hold off on submitting a trouble ticket, given the range of symptoms others are reporting with the store. Something tells me the developers are running around putting out fires.

  • memcneil70memcneil70 Posts: 4,316
    SpottedKitty said:

    Anyone else seeing very, very slow site response? Slow displaying all the elements of the store main page, slow displaying my wishlist, slow displaying forum pages, etc...

    Also, add me to the "PC+ shows cancelled, no discounts anywhere" list.

    And the usual page icons are still broken, and some header and footer text fonts are wrong (looks like a style sheet glitch, maybe?).

    I have no idea if this is related, but, I noticed an extremely long connection time for DIM, and then Daz Studio to go through start up and in one instance, locked up my laptop to the point I had to do a hard reboot, and metadata updates are taking very long. Not sure if that is due to work being done at the Daz computer side or not. (I have two computers with DS on them, and results are varied.)

    Mary

  • mtl1mtl1 Posts: 1,507

    Thanks to the site admins for working endlessly to fix all of this stuff -- I've seen the things that front and backend developers have to go through for site (re-)launches and it is never fun.

    Make an extra cup of coffee, this might be a while!

    (For an additional data point, I was able to check out last night with some Plat for a day items at the 1.99 price point, but my PC+ account isn't recognized)

  • WinterMoonWinterMoon Posts: 2,010

    I hope the catch-up PC for a Day items will stay around until we've got our memberships uncancelled. surprise

  • azoohouseazoohouse Posts: 664

    The year 2020 hits again. Praying for the DazAholics to overcome this. ;)

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,501
    Aiijuin Graphics said:

    It's going to take some time for DAZ IT to fix things.  I know the code gurus will get things ironed out eventually.  They always do.  

    This... thanks :)

  • Aiijuin GraphicsAiijuin Graphics Posts: 171
    SpottedKitty said:

    Anyone else seeing very, very slow site response? Slow displaying all the elements of the store main page, slow displaying my wishlist, slow displaying forum pages, etc...

    Also, add me to the "PC+ shows cancelled, no discounts anywhere" list.

    And the usual page icons are still broken, and some header and footer text fonts are wrong (looks like a style sheet glitch, maybe?).

    Yes.  It's definitely a code thing.  I'm sure DAZ is aware of the issue and is making every effort to fix things on their end. It's frustrating, I know.  My PC+ is showing as cancelled also, and well...  I'm reading the other issues above.  Yikes! I think we all have the same problem.  No sales, things displaying wrong, membership cancelled, icons missing, purchase history showing as unknown, our product library is not fully loading, and there is also an issue with gift cards.  I would not want to be a coder with the complexity of this site.  That's for sure.  Make some changes and things cancel each other out and break.  It's like a domino effect.

  • mmkdazmmkdaz Posts: 335

    Apologies in advance because I realize this is a known issue. I know the developers are working very hard.. I just want to make sure my account is listed as one of the persons still having problems. This is what I see on the PC membership page. thank you

    Membership Started:

    2015-11-10

    Expiration Date:

    2021-01-14

    Current Status:

    Cancelled  (????)

  • tj_1ca9500btj_1ca9500b Posts: 2,057

    Just wanted to chime in and note that I'm also seeing that the Fast Grab discounts are showing as higher than 70% off ATM on the Fast Grab page, but I haven't tried putting anything into my cart to see what happens.

    I think it'd be a good idea to extend the current sale for another day, as the store is still wonky and people are a bit gun shy.  It might also not be a bad idea to put a note on the sales page that acknowleges these issues and that the IT is working on them, with a note about how long the current sale will be in effect.  That way, people will have a better idea as to if they can hold off on purchases for a bit while the kinks are being ironed out.

    Myself, I did my Sunday purchase before the changeover, so it's not directly affecting me ATM, but it sounds like a lot of other people are still having issues, so some clarity on the official site (not just here in the forum) might be helpful.

  • ByrdieByrdie Posts: 1,783

    My PC membership is now showing the correct expiration date of Nov. 3 2020. And it is also reading as Cancelled, which I did not do, so no coupons today.. More bugs to stomp, I reckon. 

  • brian71_us_5e91777928brian71_us_5e91777928 Posts: 121

    When I click the SHOP icon, scroll down, then click Figure, Genre, or Artist the lists do not show. If I do a search first to narrow down the list to a handful of items then they pop up right away. I'm guessing that they're trying to search every record in the database instead of just pulling a DISTINCT list?

  • Panzer EmeraldPanzer Emerald Posts: 727

    I mean, I kinda expected there to be issues with the store switchover. I feel better knowing I'm not the only one who's had their PC+ Membership abruptly cancelled (and here I thought I'd been banhammered because I run my mouth a good deal of the time, lmao), so I can wait a while longer until things are ironed out. No worries.

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,501

    I'll say again - please don't worry about posting regarding the cancelled PC sub error.. it's on the list to be sorted..!

    Thanks

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,501
    Panzer Emerald said:

    so I can wait a while longer until things are ironed out. No worries.

    Perfect, thanks.. that's all I ask of people :)

  • Pixel8tedPixel8ted Posts: 593
    edited November 2020

    I am also seeing that my PC membership status says cancelled.

    Edit: Ok, reading through threads I see this is a know issue.

    showing membership status cancelled.JPG
    377 x 301 - 23K
    Post edited by Pixel8ted on
  • elenazontikelenazontik Posts: 19

    , I am also waiting for the discount to return to my cart. and a window for buying a gift card. and coupons

  • kimhkimh Posts: 389
    edited November 2020

    My PC+ seems to be fine. It shows good to July 2022 which is what I expected and does not show as cancelled. I can access the PC+ only forum but the price of the PC+ items including pC for a day are not as expected so it may not be tied to PC+ membership only

    Correction...it shows my membership date is good to July 2022 AND also shhows status as cancelled so ignore what I said above

    There were bound to be hiccups so still waiting patiently 

    Post edited by kimh on
  • TesseractSpaceTesseractSpace Posts: 1,440

    I'm not worried about the 'cancelled' as I don't auto-renew anyway. What's bugging me is the lack of any PC discounts or coupons.

  • Darkain ArtsDarkain Arts Posts: 11
    I'm fine with waiting it out. I just wanted to echo many here and say I hope there's still time when everything is fixed to grab the sale items. There's still a few goodies I want.
  • jbowlerjbowler Posts: 798

    In addition to the "cancelled" PC+ membership I see weird behavior with the Gift Card offer; if I add a Gift Card to my otherwise empty cart the discount appears, even though there is no new release.  If I then attempt to purchase it I get a red-warning-triangle and "OK" followed by a long number on the cart page.  The cart is not clear (and my credit card does not report a pending charge).  It looks like a badly formatted error message, presumably provoked by the fact that I didn't include a "debut new" or one of the carefully selected "still new" releases.

  • AtiAti Posts: 9,143
    TesseractSpace said:

    I'm not worried about the 'cancelled' as I don't auto-renew anyway. What's bugging me is the lack of any PC discounts or coupons.

    I'm sure the sale will be extended so we can actually take advantage of the deals.

  • ByrdieByrdie Posts: 1,783

    Not sure if it was supposed to or the Glitch took it, but my purple banner for the Stache Picks Bundle has also disappeared. It was still there before the switch, also in my Messages. And yes, I checked there but apparently I have no messages/exclusive offers either. 

  • RakudaRakuda Posts: 938
    edited November 2020

     

    I saw a bug, but it was fixed as I typed. so removed

    Post edited by Rakuda on
  • Pixel8tedPixel8ted Posts: 593
    edited November 2020
    TesseractSpace said:

    I'm not worried about the 'cancelled' as I don't auto-renew anyway. What's bugging me is the lack of any PC discounts or coupons.

    Yeah, but that is the problem with your discounts and coupons. It should say active...not cancelled. That's what it was before the store change with a box ticked or unticked depending on if you wanted recurring auto-renewal or not.

    Post edited by Pixel8ted on
  • TaozTaoz Posts: 9,979
    JasonSWrench said:

    I can’t wait to see the new store. As for today, nothing seems to be working right, I hate piling on, but this was not ready for the light of day yet. I understand that updates ca be rough, but this one seems a bit beyond rough right now. When simple things like adding items to your cart isn’t working, you’ve gotta problem. I think we’re all used to DAZ hiccups, but this is a bit of a misstep. 

    J

    Probably not as bad as it may look.  In software a minor problem can affect a lot of things, once it's fixed they all fall into place. 

  • ByrdieByrdie Posts: 1,783

    More odd behaviour: I just put this https://www.daz3d.com/ultra-iray-hdri-with-dof--mansion-garden in my cart from the Fast Grab page, where it says the price is $3.14. But my cart is showing it as $4.49 and far as I know, Fastgrabs don't get PC discounts so that shouldn't make any difference. 

  • jbowlerjbowler Posts: 798

    Also (and this I will raise a tech support ticket for, if I can) items I purchased yesterday prior to the SM have just disappeared from the DIM download page.  The sequence I went through was:

    1) Purchase $1.99 (for PC+) items in the "catch-up" sale but do not immediately DL them.
    2) The SM happens...  Wait for it to end.
    3) After the end resync DIM and I can see all the orders from (1)
    4) Start a DL of everything (including some updates, which have also disappeared).
    5) Sometime in the night I get multiple DL failures; this is routine with my slow ISP connection.
    6) In the morning try to DL the "Download failed" entries.
    7) One of the updates (the first one I tried) did DL, but the remainder did an "instant" "Download failed" and repeated attempts made no difference.
    8) Install all successful DLs and restart DIM.
    9) Now I see *no* pending downloads and the corresponding products are not installed or available to install.
    10) The products still appear in my "Product Library" list and a manual download still, apparently, works.
    11) The store pages for these products show some of them as owned, others as not.  A manual download works regardless.

This discussion has been closed.