A new store will come out: Tomorrow (2020-11-01)

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  • 3Diva3Diva Posts: 11,748
    edited November 2020

    My PC membership is now active but all PC for a day items are full price....

    Mine is still showing as cancelled. I also still can't see the PA Forum nor the PC+ Forum. But I know the Daz team is working as hard as they can and will get it up as soon as they're able. :) I know everyone behind the scenes is working overtime and probably not getting much sleep to try and get this fixed for us as quickly as they can. We just have to be patient. :)

    Post edited by 3Diva on
  • Carola OCarola O Posts: 3,823

    *Sneaks in and leave coffee, tea, soft drinks and lots of sandwiches and buns on a table for the poor Daz Team*

  • Well, it's actually mixed news apparently.

    Clearing the cache and restarting Firefox worked on my laptop. However, doing the same thing multiple times with Chrome on my desktop still leaves me with no PC+ pricing on the storefront.

    Things are showing up the same in my cart with both computers (including $1.09 items being $1.39 in the cart, so if I buy anything you bet there's a ticket going in), but I simply cannot get the storefront itself + Chrome + my desktop to acknowledge member pricing anywhere but in the cart.

  • jbowlerjbowler Posts: 798
    Noah LGP said:

    First gift card in 2017 , the balance should begin at $0 but the value is the current balance in 2020

    The "store credit" page columns are totally messed up for me, but the "balance" figure is correct.  Part of the problem is that the new DA20- GUID order numbers show the cost as a positive figure, i.e. a credit in the "Balance Changed" column while the orders from before all the changes record the order cost as a debit and a redeemed gift card as a credit.  The "Balance" colum is simply done wrong; it starts (the latest entry) with the last "balance changed" number then for each line below (the previous order) it adds the "Balance changed" figure for that order to get the new "Balance".  Close, but no cigar.

    If the person who implemented this is reading this the fix is easy:

    1) Fix the data for the new orders (DA20- ones); reverse the sign so that the "balance changed" really is a debit for a payment and a credit for a credit.
    2) Start with "your current balance", not 0.  Put that on the first line in the "balance" column.
    3) Subtract the "balance changed" figure to get the balance figure for the next line down.

    The code does work correctly for the new DA20- orders except that it doesn't start with the current balance and puts the balance figure one line too high.  However doing it that way it the colum heading should be "cost", not "balance changed" and that doesn't make sense for gift cards (which would have to be negative.)

  • Nath said:

    Hmm, maybe I should have left well enough alone, but I tried saving the PC page in my account after unclicking the 'recurring' option - my status now says 'disabled', and I can no longer see the PC forum either...

    Ticket time?

    Yes please..

  • arbee999arbee999 Posts: 104

    These are two items from the PFAD list. Tristana shows up at $1.99 as expected, but Capsces poses come in at $1.39.

    Also there is a line item for tax, which I was not being charged previously (prior to update).

    This was only a test cart so no big deal - I only offer this as a potential assistance in debugging the store issues - sorry if it's not helpful.

    DAZCart.JPG
    1388 x 343 - 52K
  • Cleared cachce/restart browser on Firebox and MS Edge... no bueno.

    PC+ pricing still messed up.

    ヽ(ಠ_ಠ)ノ

  • glaseyeglaseye Posts: 1,312
    Byrdie said:

     I somehow got logged out of both store and forums and the sign in page kept looping every time I entered my info. Lasted about 5 or 10 minutes, anybody else having issues with that?

    Yep, in my case  i had logged out, and later on coudn't login (obviously I can login now....)

     

  • Cleared cachce/restart browser on Firebox and MS Edge... no bueno.

    PC+ pricing still messed up.

    ヽ(ಠ_ಠ)ノ

    It's still a known issue.. and it's being worked on.

  • I've got my PC membership back, but PC items are not discounting in cart.

  • Any plan to put the Premier Artists items available yesterday on sale again?

    Had several in my cart when the update/shutdown began.

  • mtl1mtl1 Posts: 1,507

    Any plan to put the Premier Artists items available yesterday on sale again?

    Had several in my cart when the update/shutdown began.

    It's been addressed several times and more than likely they're going to extend the sale because of the site issues. They've already extended it for today and I can't see them *not* extending it until the major issues are resolved.

  • PC Coupons are not working.

    The "recurring" option on PC membership has toggled itself back on again and when I try to turn it off and save, I get the error: Invalid Checkout Type Selected.

  • NathNath Posts: 2,856
    Nath said:

    Hmm, maybe I should have left well enough alone, but I tried saving the PC page in my account after unclicking the 'recurring' option - my status now says 'disabled', and I can no longer see the PC forum either...

    Ticket time?

    Yes please..

    And done!

     

  • NathNath Posts: 2,856

    PC Coupons are not working.

    The "recurring" option on PC membership has toggled itself back on again and when I try to turn it off and save, I get the error: Invalid Checkout Type Selected.

    It did save for me and now my membership says 'disabled' - perhaps better not to mess with it....

  • Apparently cant pay for anything now it doesnt recognise my billing address. Even cleared and re entered it and doesnt complete purchase.
  • Nath said:

    PC Coupons are not working.

    The "recurring" option on PC membership has toggled itself back on again and when I try to turn it off and save, I get the error: Invalid Checkout Type Selected.

    It did save for me and now my membership says 'disabled' - perhaps better not to mess with it....

    Probably.  The last day of my membership is tomorrow and I've already had to deal with customer service because of one unwanted renewal. I really hope it doesn't happen again but I also hope they get their issues sorted out today or tomorrow so I can take advantage of my last month.

  • boubakeurjohnboubakeurjohn Posts: 37
    edited November 2020
    mtl1 said:

    Any plan to put the Premier Artists items available yesterday on sale again?

    Had several in my cart when the update/shutdown began.

    It's been addressed several times and more than likely they're going to extend the sale because of the site issues. They've already extended it for today and I can't see them *not* extending it until the major issues are resolved.

    PC+ items on sale I can already see.

    However there were items on sale yesterday that aren't today. Like this.

    I also don't see all the artists with items on sale on the sale page, all I see his Debut Release and the bundles and PC+ stuff at 1.99.

    Edit: what I mean is there's no "Friends of the sale" on the extended sale page, while there were lots yesterday.

    Post edited by boubakeurjohn on
  • TaozTaoz Posts: 9,979

    .

    Sempie said:

    I never lost my Platinum Club member status.

     

    Just went wild and got myself a Plat-For-A-Day item.

    Proper price, PayPal, apppears in Product Library. No problemo.

    Plat-For-A-Day items showing full price for me

    Same here, and my PC+ subscription says "Active".

  • spannahspannah Posts: 38
    edited November 2020

    Hi there, I was just checking on my account and noticed PC+ was active again, however recurring was checked. I unchecked recurring and save the changes (interestingly enough I had to choose another payment method from the default "store credit"). Now it is showing PC+ as disabled, even though expiry date is in December. Certainly not the expected result.

    I would put in a ticket but I am afraid by the time it gets addressed it will be past the current catch up sale.
    What would be the fastest way to get my PC+ active again?

    Thanks!

    Edit: should have read the posts above. I have submitted a ticket, and now patiently waiting. smiley

    Post edited by spannah on
  • EllessarrEllessarr Posts: 1,395

    i'm also having the same issue of  PC+ membership being just for "display", no discount is being applied, currentelly it's just a "status" without any benefit.

  • TaozTaoz Posts: 9,979
    Taoz said:

    .

    Sempie said:

    I never lost my Platinum Club member status.

     

    Just went wild and got myself a Plat-For-A-Day item.

    Proper price, PayPal, apppears in Product Library. No problemo.

    Plat-For-A-Day items showing full price for me

    Same here, and my PC+ subscription says "Active".

    OK, logging out and in again seems to have fixed it.  

  • hacsarthacsart Posts: 2,029

    another 35 year enterprise IT guy (retired) All I'll say is: Change Management (change analysis and testing in preferably a parallel environmnet, nothing should ever reach production until its tested to death and has a rollback plan) Problem Management (emergency fix co-ordination and then re-occurance mitigation) and if it really goes sideways - Disaster Recovery, or Business Continuity .. worked in those (and other areas, even before ITIL came along...  Not complaining, but just passing along stuff...

    Thankful for all the techies working to sort out of the hiccups..  treat them to much coffee and donuts..

    Hun73r3dx said:
    Taoz said:
    MoreTN said:

    As an ex-IT guy, I can honestly say I never saw a project go live without some teething troubles however much we tested. Good luck to the techies sorting out this one, it's a thankless task - they'll work their butts off to get everything fixed and some peeps will respond with a 'hmmf, at last, shouldn't have gone live until it was 100% correct'. Those of us who've been there will just say 'Thanks, good job, now have a rest'.

    Yea, I think that most of those who complain are people with no experience with software development and how much work it may take to get things right. 

    Funny, I work in software development and I wonder how they could have something go so wrong in production and have (apparently) no plan for a rollback if it happened.

    If I deployed something as broken in production, I could only apologize to a client being angry at me*, I wouldn't try and make excuses (not that the Daz team does, but yours is not the first message I read saying how hard it is and stuff).

    Right now we have every right to be at least very disappointed, considering the timing (big sale), circumstances (no warning on the store) and magnitude of the issues.

    My 2 cents.

    *In software dev I feel the only reason to dismiss an angry client is if they don't like a feature they specifically asked for or complain about not having one I suggested. That's it.

    They just did what every US base firm does make the code deploy if no major waning was there they never test i would have been fired if i rolled out somthing that bad when i was working in IT
    Think they forgot the 3 T's Testing testing testing.

     

  • Just a thought, but maybe Daz should remove the Shop or cart link until this is resolved to avoid any refunds or exchanges from those new and unaware of what's going on. Just have a message that the issues are getting fixed. I know it's hard to admit issues are happening and taking longer to resolved but this will calm things a bit from the customer's side.
  • CrescentCrescent Posts: 331

    The Product Library page isn't showing the order number nor the date ordered for products.  Also, two products that were in my cart still don't have the price they did yesterday before the store changeover.  "DD Maeve for Genesis 8 Female" and "Grasiele HD for Geneis 8 Female" were both $4.48 on Sunday morning but Maeve is now $10.48 and Graciella is $18.95 in the cart.  When Maeve is in my wishlist, it shows as the full $18.95, not reflecting any discount at all.  

  • Catherine3678abCatherine3678ab Posts: 8,406
    edited November 2020

    PC coupons back in acct. Re-occurring membership which can't be unchecked. Product Library ... um, well, there is one. Seems to have lost all those nice order numbers again.

    PC prices showing for PFAD but BYOB 8 is still no where near 2.99. Spotlight item appears to be the correct price [or near enough I can't tell] ... dare I send it through. Will think on that.  it was FIXED! And yeah! went through safely :-)

    Okay, BYOB 8 plus spotlight went through the cart okay. Got an order number. But only received 2 of the products.

    eta: Other items ordered were accessible clicking on the download button ON the order page.

     

    Post edited by Catherine3678ab on
  • barbultbarbult Posts: 24,872
    3Diva said:

    My PC membership is now active but all PC for a day items are full price....

    Mine is still showing as cancelled. I also still can't see the PA Forum nor the PC+ Forum. But I know the Daz team is working as hard as they can and will get it up as soon as they're able. :) I know everyone behind the scenes is working overtime and probably not getting much sleep to try and get this fixed for us as quickly as they can. We just have to be patient. :)

    @3Diva maybe it is because you are a PA and not a real paying PC+ member, but get PC+ benefits as a PA perk.

  • hacsart said:

    another 35 year enterprise IT guy (retired) All I'll say is: Change Management (change analysis and testing in preferably a parallel environmnet, nothing should ever reach production until its tested to death and has a rollback plan) Problem Management (emergency fix co-ordination and then re-occurance mitigation) and if it really goes sideways - Disaster Recovery, or Business Continuity .. worked in those (and other areas, even before ITIL came along...  Not complaining, but just passing along stuff...

    Thankful for all the techies working to sort out of the hiccups..  treat them to much coffee and donuts..

    Hun73r3dx said:
    Taoz said:
    MoreTN said:

    As an ex-IT guy, I can honestly say I never saw a project go live without some teething troubles however much we tested. Good luck to the techies sorting out this one, it's a thankless task - they'll work their butts off to get everything fixed and some peeps will respond with a 'hmmf, at last, shouldn't have gone live until it was 100% correct'. Those of us who've been there will just say 'Thanks, good job, now have a rest'.

    Yea, I think that most of those who complain are people with no experience with software development and how much work it may take to get things right. 

    Funny, I work in software development and I wonder how they could have something go so wrong in production and have (apparently) no plan for a rollback if it happened.

    If I deployed something as broken in production, I could only apologize to a client being angry at me*, I wouldn't try and make excuses (not that the Daz team does, but yours is not the first message I read saying how hard it is and stuff).

    Right now we have every right to be at least very disappointed, considering the timing (big sale), circumstances (no warning on the store) and magnitude of the issues.

    My 2 cents.

    *In software dev I feel the only reason to dismiss an angry client is if they don't like a feature they specifically asked for or complain about not having one I suggested. That's it.

    They just did what every US base firm does make the code deploy if no major waning was there they never test i would have been fired if i rolled out somthing that bad when i was working in IT
    Think they forgot the 3 T's Testing testing testing.

     

    No problem haveing some problems but those here shuld have been couth in testing, and then even stopping sale on items even when they know people cant buy with percent off in the cart is even more shittier

  • jjmainorjjmainor Posts: 490
    arbee999 said:

    These are two items from the PFAD list. Tristana shows up at $1.99 as expected, but Capsces poses come in at $1.39.

    Also there is a line item for tax, which I was not being charged previously (prior to update).

    Same for me except I've gone from not being charged tax to being charged 100% tax.
  • marblemarble Posts: 7,500

    So I went to bed last night (it is morning here in NZ right now) and my PC+ membership was still showing cancelled. This morning, it is showing Active so that's a relief but, unfortunately, I can't use my membership benefits because all those $1.99 items are showing full price for me. Seems the New & Still New prices are not reflecting my PC+ membership either. Is anyone actually buying anything? I wouldn't trust putting anything in my cart right now.

This discussion has been closed.