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A new store will come out: Tomorrow (2020-11-01)

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  • ByrdieByrdie Posts: 1,783

    Trying to renew PC membership, can find annual very easily, monthly if I hunt for it, but no quarterly. Is that still an option or has a store/search glitch temporarily vanished it? 

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,501
    Byrdie said:

    Trying to renew PC membership, can find annual very easily, monthly if I hunt for it, but no quarterly. Is that still an option or has a store/search glitch temporarily vanished it? 

    https://www.daz3d.com/platinum-club-quarterly

  • sweet-talkin-melissa_26d96ec23csweet-talkin-melissa_26d96ec23c Posts: 26

    I'm glad stuff is finally starting to work on that end. I still can't get anything to download into daz from my orders on 31st of Oct. Still showing as uninstall in case anyone else had that same issue still.

  • ByrdieByrdie Posts: 1,783

    And now I have an Oops! page where my cart should be. Again. :sigh:

  • KlimaxKlimax Posts: 23

    Trex said:

    My current problem with the new store is that I'm unable to use the filters for things like artist or genre. 

    I click them and it's simply says 'loading' with nothing more. Checked on both PC and mobile with same result.

    Can confirm. It appears that tagging of products is competely broken and script has nothing to show.

  • S_MongerS_Monger Posts: 48

    I managed to get the free platinum club anniversary bundle finally, however I still can't buy anything.  I get the same "unable to process" error message. 

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,501
    S_Monger said:

    I managed to get the free platinum club anniversary bundle finally, however I still can't buy anything.  I get the same "unable to process" error message. 

    What's in your cart; how are you trying to pay?

  • SpottedKittySpottedKitty Posts: 7,232
    arbee999 said:
    Just completed an order successfully using store credit and the "Your order was successful" page had a note at the bottom:

    "Your order contains some products that are not currently available through DAZ Install Manager."

    That's the message you get when you've just bought something that isn't actually a downloadable file, e.g. a Gift Card. Or at least, that's what used to cause it in the Magento store; the new store might have found completely new ways to prompt that message.

  • WandWWandW Posts: 2,847
    danklima_16e1bf0c81 said:

    Trex said:

    My current problem with the new store is that I'm unable to use the filters for things like artist or genre. 

    I click them and it's simply says 'loading' with nothing more. Checked on both PC and mobile with same result.

    Can confirm. It appears that tagging of products is competely broken and script has nothing to show.

     

    Same here.

    Also, the ityems in today's Featured Items page as loaded are not sorted by New Arrival, in spite of what the dropdown at right says; they are actually sorted by Most Popular... 

  • hphoenixhphoenix Posts: 1,335

    ...and the Foxhole Props is now gone (after an error on trying to refresh my cart) from my cart, and doesn't show up in search.  *sigh*

     

  • allenfesler_2df6b6e506allenfesler_2df6b6e506 Posts: 73
    Jack Tomalin said:
    allenfesler_2df6b6e506 said:

    So, they're getting there, slowly and not alway surely. (Having spent '96-'03 in Dell's server support group I can honestly tell you that this is far from the wrose update/upgrade I've had to put up with.devillaughdevil )

     

    Sounds like a fun story! 

    Some were funny 'later', but not at the time. And far too many of them weren't even actual Dell issues, but it was running on Dell hardware and calling us was far cheaper and faster than calling MS. I think the most dredded calls were the ones where at some point we had to ask the caller: "Before you tried to do this change/upgrade/update/whatever did you make and test a full backup of your data?" (You would not believe the number of people that should know better that thought having a RAID 5 or 10 meant they didn't need any other kind of a 'backup' ...)

  • vonHobovonHobo Posts: 1,706

    FYI: Took a chance and purchased a "Platinum Club Price for a Day" item from the sales page. 

    It reflected the correct price of $1.99 in the cart.

    I payed with Paypal. No issue. Although I noticed DAZ is applying sales tax to items now, something new?

    I then chose to Download and Install via DIM, but all it did was take me to the DIM info page. It didn't run DIM itself.

    I'm going to wait to install this product later, because I'm afraid to run DIM right now.

    wink

     

  • S_MongerS_Monger Posts: 48
    Jack Tomalin said:
    S_Monger said:

    I managed to get the free platinum club anniversary bundle finally, however I still can't buy anything.  I get the same "unable to process" error message. 

    What's in your cart; how are you trying to pay?

    The PC Anniversary Bundle 9 and paying by credit card, same way I always have.

  • vonHobovonHobo Posts: 1,706
    von Hobo said:

    FYI: Took a chance and purchased a "Platinum Club Price for a Day" item from the sales page. 

    It reflected the correct price of $1.99 in the cart.

    I payed with Paypal. No issue. Although I noticed DAZ is applying sales tax to items now, something new?

    I then chose to Download and Install via DIM, but all it did was take me to the DIM info page. It didn't run DIM itself.

    I'm going to wait to install this product later, because I'm afraid to run DIM right now.

    wink

     

    The new purchase also shows up in the Product Library, but I had to search. It's not listed as most recent first anymore.

    I am still missing the purchases from November 1 in my product library... about six items I purchased that day.

  • barbultbarbult Posts: 24,871

    I tested the waters with one PFAD and the free megapack 5. The sale went through with store credit OK. I received two receipt emails for the same order (better than no email). The confirmation page that came back after my order with the link to "Download and install your products automatically through DAZ Install Manager" just goes to a page to download DIM, does not open my already installed DIM to download and install the products. The product library links to the products in the megapack just go to OOPS pages. But when I opened DIM, the newly purchased products showed up in DIM and downloaded and installed OK.

  • Derek CarlinDerek Carlin Posts: 38

    Hard to read through 30+ pages of issues people have had so far -- so I may just be repeating what others have said many times already -- but since the blog entry said to leave comments on this thread .... :-P

    At this point I still have not received the gift card code that I purchased just before the site went down. Opened a ticket, but have seen no response (other than the automated one). So I've theoretically I've got banked $$$ (if I could convert to store credit) that I can't access for purchases. crying  And I'm not keen on putting new money down on the sales items I want, when I've already spent the money on the gift card.

    Also, even though the blog entry said IM/Studio login issues were fixed ... my IM cannot log into my account (same JSON errors that others have reported), so I can't (easily) install my purchases.  Also Studio itself cannot log into my account either, so I can't use  Daz-Connect to install them either.  Can't use the offline-installation either, since it seems to hinge on Studio being able to connect to my account to verify the authorization files.  I've opened a ticket on that as well, but with all the churn, have seen no response on that one either. crying

     

  • hyteckithyteckit Posts: 167
    Novica said:

    Okay, sorry if this has been mentioned. I can't memorize all the problems.

    In Order history, the orders PRIOR to the changeover showed what was paid on the orders page. You know, where they are all listed and then you click to open the details. Now, on the NEW orders since the changeover, those have the total of the full price of the items on that main orders page. I almost blew a gasket when I saw a $50+ order and when I clicked on it, it was $5 and change. It went through Paypal correctly, the email confirmation was correct, I paid the $5 amount. The orders prior to the changeover are still shown in the old format, aka what was PAID.

    We really need the Order History to reflect the amount PAID, like previous orders,  on the summary page which lists the date, the order number, and the link to click to view the order details

    Bought a few Pro Bundles for $4.99 each. 

  • MouserMouser Posts: 675

    Okay, time to state the self evident.

    This update to the store looks to have not even remotly been tested before release and if it was tested the testers should be sacked.

    Daz3d is not a charity it is a business and we your customers are not free testers to be used at will.

    1) Test your site before releasing changes.

    2) If the updates you release have too many bugs (as this one does) reverse back to a build of your system that does work until the problems are fixed.

    For professional services this has been standard practice for years.

  • LeanaLeana Posts: 11,842
    edited November 2020
    Mouser said:

    Okay, time to state the self evident.

    This update to the store looks to have not even remotly been tested before release and if it was tested the testers should be sacked.

    Daz3d is not a charity it is a business and we your customers are not free testers to be used at will.

    1) Test your site before releasing changes.

    2) If the updates you release have too many bugs (as this one does) reverse back to a build of your system that does work until the problems are fixed.

    For professional services this has been standard practice for years.

    You have no idea how much testing was done beforehand, and it has been stated multiple times by Daz representatives that rollback wasn't an option for multiple reasons. Besides, the older store didn't work properly either (which is basically why they changed the system), so there was no "build that works" to go back to anyway.

    Production deployment can have problems, no matter how much testing you do. That happens, even with "professional services". 

    Post edited by Leana on
  • watchdog79watchdog79 Posts: 1,026
    edited November 2020
    Leana said:
    Mouser said:

    Okay, time to state the self evident.

    This update to the store looks to have not even remotly been tested before release and if it was tested the testers should be sacked.

    Daz3d is not a charity it is a business and we your customers are not free testers to be used at will.

    1) Test your site before releasing changes.

    2) If the updates you release have too many bugs (as this one does) reverse back to a build of your system that does work until the problems are fixed.

    For professional services this has been standard practice for years.

    You have no idea how much testing was done beforehand, and it has been stated multiple times by Daz representatives that rollback wasn't an option for multiple reasons. Besides, the older store didn't work properly either (which is basically why they changed the system), so there was no "build that works" to go back to anyway.

    Production deployment can have problems, no matter how much testing you do. That happens, even with "professional services". 

    If they did test it at all, I am not certain what exactly did they test, because basically whatever we tried to do didn't work properly, if it did work at all. Much of it still does not work. Even the Gallery went down and does not seem to have come back up yet, for whatever reason. Reasons don't matter much to customers. The results matter. The pleasant or unpleasant experience while buying things from the company matters.

    I can imagine Daz HQ is full of the metaphorical hazmat suit clad problem solvers, spraying bug repellent left and right now, and I am quite sure the bugs will get removed eventually. I look forward to that. The experience for me as a customer has been less than pleasant with the new upgrade, though...

    I dare to call the new store implementation an epic SNAFU beyond all imagination.frown

    Post edited by watchdog79 on
  • LeanaLeana Posts: 11,842
    edited November 2020

    Gallery was planned to come back up later from the start, according to the blog announcement. Right now it most certainly has way lower priority than fixing the store.

    I've seen a deployment for a major company where the future system was working fine with a copy of the database from a few days before deployment, and the final data sync during deployment failed and broke the whole system. Not saying that's what happened there as I have no idea, that's just to say that you can have something working fine for all tests then fail when actually deployed.

    Post edited by Leana on
  • tombraider4evertombraider4ever Posts: 728

    I wrote in the NEW Sales thread about that I didn't get a confirmation email, and that my store credit doesn't show my balance before I made the purchase so I can't check anything about the order, not the individual amounts, and not that the new balance is correct, which is not so much fun with the current store mess. I need a receipt for my order and to know that my current  balance is correct. I think it is, but that is not good enough. Is the emails thing a known problem or do I need to submit a ticket?

     

     

  • argel1200argel1200 Posts: 759

    Is DIM broken? Just made a purchase and nothing is showing up in it.

  • LeanaLeana Posts: 11,842
    argel1200 said:

    Is DIM broken? Just made a purchase and nothing is showing up in it.

    Was that long ago? Some people reported it took a bit of time for their newest purchases to appear.

  • tombraider4evertombraider4ever Posts: 728

    I clicked the update icon and my stuff showed up. 

  • allenfesler_2df6b6e506allenfesler_2df6b6e506 Posts: 73
    tombraider4ever said:

    I wrote in the NEW Sales thread about that I didn't get a confirmation email, and that my store credit doesn't show my balance before I made the purchase so I can't check anything about the order, not the individual amounts, and not that the new balance is correct, which is not so much fun with the current store mess. I need a receipt for my order and to know that my current  balance is correct. I think it is, but that is not good enough. Is the emails thing a known problem or do I need to submit a ticket?

     

     

    Known, but submit a ticket to make sure they know you need the help (I submitted one yesterday - no reply as yet, but expected because they're still working on the main system.)

  • tombraider4evertombraider4ever Posts: 728

    Ok, I'll send one, thanks.

  • evacynevacyn Posts: 975

    I took the plunge and checked out with my cart of just 'PC+ for a Day' items. No issues, other than not being able to use DIM to download.

  • tombraider4evertombraider4ever Posts: 728

    I submitted a ticket. I feel very uneasy to not have a reciept of my order and not be able to see if the balance in store credit before and after the purchase adds up. Very uneasy. The compensation for theese store issues better be good sad. 

  • LeanaLeana Posts: 11,842
    tombraider4ever said:

    I submitted a ticket. I feel very uneasy to not have a reciept of my order and not be able to see if the balance in store credit before and after the purchase adds up. Very uneasy. The compensation for theese store issues better be good sad. 

    You can see the details of your order in the order list in "my account", that should enable you to check how much store credit was used.

This discussion has been closed.