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A new store will come out: Tomorrow (2020-11-01)

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  • tombraider4evertombraider4ever Posts: 728
    Leana said:
    tombraider4ever said:

    I submitted a ticket. I feel very uneasy to not have a reciept of my order and not be able to see if the balance in store credit before and after the purchase adds up. Very uneasy. The compensation for theese store issues better be good sad. 

    You can see the details of your order in the order list in "my account", that should enable you to check how much store credit was used.

    Yes, but it only shows the amount that was drawn and that is correct  I think, but I would prefer to doubble check it in the email, and my store credit used to show the amount before every purchase, then the drawn amount and then the balance, now it only shows the amount drawn and the balance. I need the balance before it was drawn also to make sure it adds up. 

  • vonHobovonHobo Posts: 1,706
    barbult said:

    I tested the waters with one PFAD and the free megapack 5. The sale went through with store credit OK. I received two receipt emails for the same order (better than no email). The confirmation page that came back after my order with the link to "Download and install your products automatically through DAZ Install Manager" just goes to a page to download DIM, does not open my already installed DIM to download and install the products. The product library links to the products in the megapack just go to OOPS pages. But when I opened DIM, the newly purchased products showed up in DIM and downloaded and installed OK.

    Good to hear! I think I will try to run DIM now. I was just nervous about it because it wants to update itself when I run it, and I am now nervous about anything updating. LOL

  • The Blurst of TimesThe Blurst of Times Posts: 2,410
    edited November 2020

    DIM was working (after the update), now I'm getting some DL failures.

    At least I got some stuff to download...

     

    【・_・?】

    Post edited by The Blurst of Times on
  • barbultbarbult Posts: 24,871
    von Hobo said:
    barbult said:

    I tested the waters with one PFAD and the free megapack 5. The sale went through with store credit OK. I received two receipt emails for the same order (better than no email). The confirmation page that came back after my order with the link to "Download and install your products automatically through DAZ Install Manager" just goes to a page to download DIM, does not open my already installed DIM to download and install the products. The product library links to the products in the megapack just go to OOPS pages. But when I opened DIM, the newly purchased products showed up in DIM and downloaded and installed OK.

    Good to hear! I think I will try to run DIM now. I was just nervous about it because it wants to update itself when I run it, and I am now nervous about anything updating. LOL

    As I understand it, it is not really an update. The appearance of needing to update was triggered by the store update. I clicked the button to update DIM and basically nothing seemed to happen . DIM closed itself. I reopened it and it was the same version.

  • TaozTaoz Posts: 9,979
    edited November 2020
    barbult said:
    von Hobo said:
    barbult said:

    I tested the waters with one PFAD and the free megapack 5. The sale went through with store credit OK. I received two receipt emails for the same order (better than no email). The confirmation page that came back after my order with the link to "Download and install your products automatically through DAZ Install Manager" just goes to a page to download DIM, does not open my already installed DIM to download and install the products. The product library links to the products in the megapack just go to OOPS pages. But when I opened DIM, the newly purchased products showed up in DIM and downloaded and installed OK.

    Good to hear! I think I will try to run DIM now. I was just nervous about it because it wants to update itself when I run it, and I am now nervous about anything updating. LOL

    As I understand it, it is not really an update. The appearance of needing to update was triggered by the store update. I clicked the button to update DIM and basically nothing seemed to happen . DIM closed itself. I reopened it and it was the same version.

    Don't think it's related to the store update, I've had this happen a few times with earlier versions of DIM in the old store.  It seems to update, but the version (or at least the version number) remains the same.  It hasn't happened to me after the store update either despite having run and shut down DIM several times. 

    Post edited by Taoz on
  • Derek CarlinDerek Carlin Posts: 38
    edited November 2020
    argel1200 said:

    Is DIM broken? Just made a purchase and nothing is showing up in it.

    My DIM cannot log into my account, so it won't show any new purchases.  If you see something like this near the bottom of that file...

    • Network Error during authentication.
Json Parser (2,1): Syntax error - expected '{' or '['
Unable to parse purchased products
Invalid JSON formatting while processing purchased items.

    Then you are having the same problem I am ... IM can't login, Daz Studio can't login ... If I want to install purchases right now I have to download the zip file and copy things into place manually -- which will screw up the IM database no doubt.

    Edit:  my DIM says it is version 1.4.0.67 --- that's the version everyone else is running? (esp. those who say DIM is working for them).

    Post edited by Derek Carlin on
  • brian71_us_5e91777928brian71_us_5e91777928 Posts: 121
    Ati said:

    The issue with closing the store, or suspending sales is that Daz then will have no idea what the real problems are. These only come up with real-world usage under regular, user-generated "pressure."

     

    I am a software developer and I have to disagree with you there. It's understandable that some bugs are always going to get through to production but not anything like this. Most of these things are items that would have been discovered if they had transferred the database and done thorough testing on a development server. This feels very rushed to me. I know they've been talking about this new store software for some time but I feel that recent events made them push out the upgrade sooner then they should have.

  • vonHobovonHobo Posts: 1,706
    barbult said:
    von Hobo said:
    barbult said:

    I tested the waters with one PFAD and the free megapack 5. The sale went through with store credit OK. I received two receipt emails for the same order (better than no email). The confirmation page that came back after my order with the link to "Download and install your products automatically through DAZ Install Manager" just goes to a page to download DIM, does not open my already installed DIM to download and install the products. The product library links to the products in the megapack just go to OOPS pages. But when I opened DIM, the newly purchased products showed up in DIM and downloaded and installed OK.

    Good to hear! I think I will try to run DIM now. I was just nervous about it because it wants to update itself when I run it, and I am now nervous about anything updating. LOL

    As I understand it, it is not really an update. The appearance of needing to update was triggered by the store update. I clicked the button to update DIM and basically nothing seemed to happen . DIM closed itself. I reopened it and it was the same version.

    I see. Thank you!

    I am reading that people are having trouble with DIM not being able to log in. 

    So I guess I am still going to wait for a bit until the issues are worked out. 

    It seems like they are making really good progress on fixing the bugs in this rollout. I'm sure it's busier than Santa's Workshop at DAZ Headquarters right now. LOL

     

  • nDelphinDelphi Posts: 1,870
    Derek Carlin said:
    argel1200 said:

    Is DIM broken? Just made a purchase and nothing is showing up in it.

    My DIM cannot log into my account, so it won't show any new purchases.  If you see something like this near the bottom of that file...

    • Network Error during authentication.
Json Parser (2,1): Syntax error - expected '{' or '['
Unable to parse purchased products
Invalid JSON formatting while processing purchased items.

    Then you are having the same problem I am ... IM can't login, Daz Studio can't login ... If I want to install purchases right now I have to download the zip file and copy things into place manually -- which will screw up the IM database no doubt.

    Edit:  my DIM says it is version 1.4.0.67 --- that's the version everyone else is running? (esp. those who say DIM is working for them).

    That is the version I have installed. I am able to login with DIM and I am downloading one of the purchases I made before the store change.

     

  • fixmypcmikefixmypcmike Posts: 19,613
    Derek Carlin said:
    argel1200 said:

    Is DIM broken? Just made a purchase and nothing is showing up in it.

    My DIM cannot log into my account, so it won't show any new purchases.  If you see something like this near the bottom of that file...

    • Network Error during authentication.
Json Parser (2,1): Syntax error - expected '{' or '['
Unable to parse purchased products
Invalid JSON formatting while processing purchased items.

    Then you are having the same problem I am ... IM can't login, Daz Studio can't login ... If I want to install purchases right now I have to download the zip file and copy things into place manually -- which will screw up the IM database no doubt.

    Edit:  my DIM says it is version 1.4.0.67 --- that's the version everyone else is running? (esp. those who say DIM is working for them).

    If you download manually and put the zip in DIM's download folder, you can run DIM in offline mode and install them.

  • Derek CarlinDerek Carlin Posts: 38
    nDelphi said:
    Derek Carlin said:
    argel1200 said:

    it is version 1.4.0.67 --- that's the version everyone else is running? (esp. those who say DIM is working for them).

    That is the version I have installed. I am able to login with DIM and I am downloading one of the purchases I made before the store change.

     

    Ok ... now that's just plain frustrating then. cryingangry

  • Hun73r3dxHun73r3dx Posts: 38
    Derek Carlin said:
    nDelphi said:
    Derek Carlin said:
    argel1200 said:

    it is version 1.4.0.67 --- that's the version everyone else is running? (esp. those who say DIM is working for them).

    That is the version I have installed. I am able to login with DIM and I am downloading one of the purchases I made before the store change.

     

    Ok ... now that's just plain frustrating then. cryingangry

    yea they should have done more testing its insane this here and was trying to buiy stuff that was 65% off and they did not even extend the sale and support was useless in that regard,

  • miladyderyni_173d399f47miladyderyni_173d399f47 Posts: 1,894
    Fixmypcmike said:
    Derek Carlin said:
    argel1200 said:

    Is DIM broken? Just made a purchase and nothing is showing up in it.

    My DIM cannot log into my account, so it won't show any new purchases.  If you see something like this near the bottom of that file...

    • Network Error during authentication.
Json Parser (2,1): Syntax error - expected '{' or '['
Unable to parse purchased products
Invalid JSON formatting while processing purchased items.

    Then you are having the same problem I am ... IM can't login, Daz Studio can't login ... If I want to install purchases right now I have to download the zip file and copy things into place manually -- which will screw up the IM database no doubt.

    Edit:  my DIM says it is version 1.4.0.67 --- that's the version everyone else is running? (esp. those who say DIM is working for them).

    If you download manually and put the zip in DIM's download folder, you can run DIM in offline mode and install them.

    Please tell me how to find the DIM download folder. Yes, I have the world's worst learning curve with computers/

  • 3Diva3Diva Posts: 11,748
    edited November 2020
    miladyderyni_173d399f47 said:
    Fixmypcmike said:
    Derek Carlin said:
    argel1200 said:

    Is DIM broken? Just made a purchase and nothing is showing up in it.

    My DIM cannot log into my account, so it won't show any new purchases.  If you see something like this near the bottom of that file...

    • Network Error during authentication.
Json Parser (2,1): Syntax error - expected '{' or '['
Unable to parse purchased products
Invalid JSON formatting while processing purchased items.

    Then you are having the same problem I am ... IM can't login, Daz Studio can't login ... If I want to install purchases right now I have to download the zip file and copy things into place manually -- which will screw up the IM database no doubt.

    Edit:  my DIM says it is version 1.4.0.67 --- that's the version everyone else is running? (esp. those who say DIM is working for them).

    If you download manually and put the zip in DIM's download folder, you can run DIM in offline mode and install them.

    Please tell me how to find the DIM download folder. Yes, I have the world's worst learning curve with computers/

    Launch DIM, Click the little gear icon in the upper right corner, go to "Advanced Settings", then go to the Downloads Tab, see where it says "Package Archive:" - that should be the folder. You can click on the little "..." at the end to navigate to the folder.

    Post edited by 3Diva on
  • fixmypcmikefixmypcmike Posts: 19,613
    miladyderyni_173d399f47 said:
    Fixmypcmike said:
    Derek Carlin said:
    argel1200 said:

    Is DIM broken? Just made a purchase and nothing is showing up in it.

    My DIM cannot log into my account, so it won't show any new purchases.  If you see something like this near the bottom of that file...

    • Network Error during authentication.
Json Parser (2,1): Syntax error - expected '{' or '['
Unable to parse purchased products
Invalid JSON formatting while processing purchased items.

    Then you are having the same problem I am ... IM can't login, Daz Studio can't login ... If I want to install purchases right now I have to download the zip file and copy things into place manually -- which will screw up the IM database no doubt.

    Edit:  my DIM says it is version 1.4.0.67 --- that's the version everyone else is running? (esp. those who say DIM is working for them).

    If you download manually and put the zip in DIM's download folder, you can run DIM in offline mode and install them.

    Please tell me how to find the DIM download folder. Yes, I have the world's worst learning curve with computers/

    Settings (the gear icon in the upper right corner) > Basic Settings > Package Archive

  • Derek CarlinDerek Carlin Posts: 38
    edited November 2020

     

    Fixmypcmike said:

    If you download manually and put the zip in DIM's download folder, you can run DIM in offline mode and install them.

     

    Could have sworn I've tried that in the past and it didn't work.   But it works now ... so that's a path forward at least until the get they login issue dealt with ... esp. to get updates to products.

     

    And just got a boilerplate response on my ticket listing some of the various problems they're working on ... some resolved some not.  Did 40 years of software development ... I know the pain of a bad go-live. wink

    Now I just need them to get the gift card code to me for the card I bought just before everything went to hell in a handbasket. crying

    Post edited by Derek Carlin on
  • bagusdgbagusdg Posts: 22
    edited November 2020

    Hi,

    Does anybody has the similiar PC+ issue as mine?



    I have read on Blog site that "PC+ Membership accounts are back up and working properly", but I have proved it is not true. This weird technical maintenance made that I lost access to Platinum Club. I used "weird" word, because I can't see any improvements on store. When I read "new" I was expecting something new, fresh and different (in design appearance).

    After my request Daz Support hestitate to give me proper response. There is almost no help from their side and long delays with further answers. They have a hard time fixing the mistake since - In my opinion - they don't read my messages (if they do, they focus on the first few sentences). Due to their mistake, I missed a lot of interesting deals. I had a similar situation last month.

    I will quote some more words:
    "(...) due to our downtime, we will be continuing today’s sale tomorrow, so that all customers get an opportunity to get the deals that they may have missed today."
    - Well, not all of them. The best     compensation for lost nerves and lost time would be to give a purple banner (with all "PC + items for a day", "Spotlight" items, etc. from past days, even from extended sale) for those who lost access to the Platinum Club through the store's fault. If not, they could also consider other compensation instead.

    PS. My apologise if I put Daz Support in a bad light, but these are the facts.

    5a6b0e66-93cd-4541-81a0-10d9ea766852.png
    1056 x 511 - 74K
    Post edited by bagusdg on
  • barbultbarbult Posts: 24,871
    bagusdg said:

    Hi,

    Does anybody has the similiar PC+ issue as mine?



    I have read on Blog site that "PC+ Membership accounts are back up and working properly", but I have proved it is not true. This weird technical maintenance made that I lost access to Platinum Club. I used "weird" word, because I can't see any improvements on store. When I read "new" I was expecting something new, fresh and different (in design appearance).

    After my request Daz Support hestitate to give me proper response. There is almost no help from their side and long delays with further answers. They have a hard time fixing the mistake since - In my opinion - they don't read my messages (if they do, they focus on the first few sentences). Due to their mistake, I missed a lot of interesting deals. I had a similar situation last month.

    I will quote some more words:
    "(...) due to our downtime, we will be continuing today’s sale tomorrow, so that all customers get an opportunity to get the deals that they may have missed today."
    - Well, not all of them. The best     compensation for lost nerves and lost time would be to give a purple banner (with all "PC + items for a day", "Spotlight" items, etc. from past days, even from extended sale) for those who lost access to the Platinum Club through the store's fault. If not, they could also consider other compensation instead.

    PS. My apologise if I put Daz Support in a bad light, but these are the facts.

    We were told to log off and log back in. See if that fixes it for you. 

  • 3Diva3Diva Posts: 11,748

    What barbult said, and you also might need to clear your cache, cookies, and browsing history.

  • bagusdgbagusdg Posts: 22
    edited November 2020
    barbult said:
    We were told to log off and log back in. See if that fixes it for you.

    I did your way. Also, because I'm on my smartphone now I installed new web browser and I'm still seeing the same issue. All PC+ items are full priced.
    Post edited by bagusdg on
  • 3Diva3Diva Posts: 11,748
    bagusdg said:
    barbult said:
    We were told to log off and log back in. See if that fixes it for you.

     

    I did your way. Also, because I'm on my smartphone now I installed new web browser and I'm still seeing the same issue. All PC+ items are full priced.

    Your "roles" is not showing as a PC+ member, so you might need to put in a support ticket.

  • bagusdgbagusdg Posts: 22
    I have 2 opened tickets waiting for support response. As I wrote before, they hestitate to look into my requests.
  • Charlie JudgeCharlie Judge Posts: 12,910
    Fixmypcmike said:
    Derek Carlin said:
    argel1200 said:

    Is DIM broken? Just made a purchase and nothing is showing up in it.

    My DIM cannot log into my account, so it won't show any new purchases.  If you see something like this near the bottom of that file...

    • Network Error during authentication.
Json Parser (2,1): Syntax error - expected '{' or '['
Unable to parse purchased products
Invalid JSON formatting while processing purchased items.

    Then you are having the same problem I am ... IM can't login, Daz Studio can't login ... If I want to install purchases right now I have to download the zip file and copy things into place manually -- which will screw up the IM database no doubt.

    Edit:  my DIM says it is version 1.4.0.67 --- that's the version everyone else is running? (esp. those who say DIM is working for them).

    If you download manually and put the zip in DIM's download folder, you can run DIM in offline mode and install them.

    Yes that is a work-around; but when you have over 100 items to install it is a colossal pain to go to each item inyour product library and manually down load it.

  • WendyLuvsCatzWendyLuvsCatz Posts: 38,601

    I accidentally bookmarked some threads because I cannot see the star icon blush

    so my notifications were large in numberdevil

  • SpottedKittySpottedKitty Posts: 7,232
    WendyLuvsCatz said:

    I accidentally bookmarked some threads because I cannot see the star icon blush

    Are you not seeing the "broken graphic" boxes? I don't see them in the store any longer, but they're still all over the forum pages. That at least lets me see where to click. Usually.

  • WendyLuvsCatzWendyLuvsCatz Posts: 38,601
    edited November 2020
    SpottedKitty said:
    WendyLuvsCatz said:

    I accidentally bookmarked some threads because I cannot see the star icon blush

    Are you not seeing the "broken graphic" boxes? I don't see them in the store any longer, but they're still all over the forum pages. That at least lets me see where to click. Usually.

    on Safari on ipad I don't see much at all, yes I do see the box for the dropdown menu and one for the star, they look the same just one not on the blue band

    Post edited by WendyLuvsCatz on
  • Lord MajesticLord Majestic Posts: 51

    If you Download something manlaly from the Product Library then install it via DIM, it seems to fix the nothing showing in the Downloads pane issue.

     

  • elenazontikelenazontik Posts: 19

    The cell for paying with a gift card still has not appeared

    2020-11-04_09-25-21.png
    725 x 413 - 15K
  • 3Diva3Diva Posts: 11,748
    elenazontik said:

    The cell for paying with a gift card still has not appeared

    You need to add the store credit to your account.

  • peter-ryghpeter-rygh Posts: 7

    User feedback update:

    I made two new orders from the webshop and i noticed that i didn't get any e-mail receipts. 
    The orders are however listed in my account. I made screenshots of the orders before ordering, so i wouldn't lose track of the details.
    The e-mail receipts are good to have because they show exactly what you pay for each of these items.
    My account dosn't show these specific details.

    If you need to have these details for safekeeping, be sure to make a screenshot of the Shopping Cart, before proceeding to checkout.

    They might be be sent after this update is complete though, but as of now, you will only have your account details of the orders you make.

    The prices were correctly applied in the shopping cart, so no problems there. I paid with store credit.

This discussion has been closed.