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A new store will come out: Tomorrow (2020-11-01)

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Comments

  • elenazontikelenazontik Posts: 19
    3Diva said:
    elenazontik said:

    The cell for paying with a gift card still has not appeared

    You need to add the store credit to your account.

    I don't know how to do it

  • elenazontikelenazontik Posts: 19

    here?

  • elenazontikelenazontik Posts: 19

    here?

    2020-11-04_09-43-53.png
    785 x 305 - 12K
  • elenazontikelenazontik Posts: 19

    Try the Opera browser. I was able to buy it correctly today. Maybe the store DAZ  will return in the Deals next time the PC promotion (FOR 1-2 NOVEMBER?). I like and many other PC members were unable to buy selected items these days.(1-2 NOVEMBER?)

    3Diva said:
    elenazontik said:

    The cell for paying with a gift card still has not appeared

    You need to add the store credit to your account.

    Everything worked out! Thank you )

  • KeryaKerya Posts: 10,943
    peter-rygh said:

    User feedback update:

    I made two new orders from the webshop and i noticed that i didn't get any e-mail receipts. 
    The orders are however listed in my account. I made screenshots of the orders before ordering, so i wouldn't lose track of the details.
    The e-mail receipts are good to have because they show exactly what you pay for each of these items.
    My account dosn't show these specific details.

    If you need to have these details for safekeeping, be sure to make a screenshot of the Shopping Cart, before proceeding to checkout.

    They might be be sent after this update is complete though, but as of now, you will only have your account details of the orders you make.

    The prices were correctly applied in the shopping cart, so no problems there. I paid with store credit.

     

    Workaround for the moment:

    Go to your Order page

    https://www.daz3d.com/sales/order/history/

    Click on "View order" to the right

    under

    Order #1111111111 - Unknown

    About This Order:

    there is a button "Print order"

    click that and you get a page with the amount paid for each item.

    Save that page.

     

    I hope this helps until the email hiccup is solved.

     

  • MouserMouser Posts: 675
    edited November 2020
    Leana said:
    Mouser said:

    Okay, time to state the self evident.

    This update to the store looks to have not even remotly been tested before release and if it was tested the testers should be sacked.

    Daz3d is not a charity it is a business and we your customers are not free testers to be used at will.

    1) Test your site before releasing changes.

    2) If the updates you release have too many bugs (as this one does) reverse back to a build of your system that does work until the problems are fixed.

    For professional services this has been standard practice for years.

    You have no idea how much testing was done beforehand, and it has been stated multiple times by Daz representatives that rollback wasn't an option for multiple reasons. Besides, the older store didn't work properly either (which is basically why they changed the system), so there was no "build that works" to go back to anyway.

    Production deployment can have problems, no matter how much testing you do. That happens, even with "professional services". 

    Fair enough, who do I think I am?

    I am a tester with some decades experiance (So I do have an idea how much testing is required) and this is more than just a bug or two, the site is busted.

    The simplist things of this release of the Daz3d site are not functioning at the time I first posted regarding these issues:

    -Discounts (stuffed)

    -Filtering of any kind (Artist, Genre, Figure or Software)

    -Platinum Club (coupons, membership status)

    -DIM (too many issues to list)

    I didnt bother checking after that as like I said Da3d are not a charity, they can test it themselves.

    All of the above points would have taken a few minutes to check, many at just a casual glance would have been obvious even to any layman.

    Mistakes do happen (I've done my share) but this isnt a mistake, stuff was changed and then just dumped onto the live site as is without any checks or they have a weird idea as to what classes as functional.

    If these simple things cant be professionly done why should I trust them with my credit card details?

    Post edited by Mouser on
  • xyer0xyer0 Posts: 6,062

    Why is there no longer a manual fillout form for cards? Daz's well-established level of website incompetence means I have to delete my info after every purchase when I'd rather just input my info before every purchase.

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,501
    Mouser said:
    Leana said:
    Mouser said:

    Okay, time to state the self evident.

    This update to the store looks to have not even remotly been tested before release and if it was tested the testers should be sacked.

    Daz3d is not a charity it is a business and we your customers are not free testers to be used at will.

    1) Test your site before releasing changes.

    2) If the updates you release have too many bugs (as this one does) reverse back to a build of your system that does work until the problems are fixed.

    For professional services this has been standard practice for years.

    You have no idea how much testing was done beforehand, and it has been stated multiple times by Daz representatives that rollback wasn't an option for multiple reasons. Besides, the older store didn't work properly either (which is basically why they changed the system), so there was no "build that works" to go back to anyway.

    Production deployment can have problems, no matter how much testing you do. That happens, even with "professional services". 

    Fair enough, who do I think I am?

    I am a tester with some decades experiance (So I do have an idea how much testing is required) and this is more than just a bug or two, the site is busted.

    The simplist things of this release of the Daz3d site are not functioning at the time I first posted regarding these issues:

    -Discounts (stuffed)

    -Filtering of any kind (Artist, Genre, Figure or Software)

    -Platinum Club (coupons, membership status)

    -DIM (too many issues to list)

    I didnt bother checking after that as like I said Da3d are not a charity, they can test it themselves.

    All of the above points would have taken a few minutes to check, many at just a casual glance would have been obvious even to any layman.

    Mistakes do happen (I've done my share) but this isnt a mistake, stuff was changed and then just dumped onto the live site as is without any checks or they have a weird idea as to what classes as functional.

    If these simple things cant be professionly done why should I trust them with my credit card details?

    I'm sure they'll be a review.. but for now, we're focusing everything onto getting the issues fixed.

  • StargazeyStargazey Posts: 254

    Probably already mentioned somewhere, but now I can't add items to my Wish List. I get an error saying I have to log in, althought I am already logged in.

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,501
    Stargazey said:

    Probably already mentioned somewhere, but now I can't add items to my Wish List. I get an error saying I have to log in, althought I am already logged in.

    Have you tried a different browser? just in case that's part of the issue.

  • LeanaLeana Posts: 11,842
    Stargazey said:

    Probably already mentioned somewhere, but now I can't add items to my Wish List. I get an error saying I have to log in, althought I am already logged in.

    Try refreshing the page a few times, that usually solves it for me.

  • EnvixerEnvixer Posts: 60

    I tried a couple of orders using card payments, and both times it failed. Switching to Paypal and using the same card worked.

    Are credit card payments broken for anyone else?

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,501
    Envixer said:

    I tried a couple of orders using card payments, and both times it failed. Switching to Paypal and using the same card worked.

    Are credit card payments broken for anyone else?

    I've reported an issue similar.. so I think you're not alone.

  • lukon100lukon100 Posts: 818
    edited November 2020

    Damn. I had tons of notes in the wish list comments. All gone now.

    Post edited by lukon100 on
  • peter-ryghpeter-rygh Posts: 7
    Kerya said:
    peter-rygh said:

    User feedback update:

    I made two new orders from the webshop and i noticed that i didn't get any e-mail receipts. 
    The orders are however listed in my account. I made screenshots of the orders before ordering, so i wouldn't lose track of the details.
    The e-mail receipts are good to have because they show exactly what you pay for each of these items.
    My account dosn't show these specific details.

    If you need to have these details for safekeeping, be sure to make a screenshot of the Shopping Cart, before proceeding to checkout.

    They might be sent after this update is complete though, but as of now, you will only have your account details of the orders you make.

    The prices were correctly applied in the shopping cart, so no problems there. I paid with store credit.

     

    Workaround for the moment:

    Go to your Order page

    https://www.daz3d.com/sales/order/history/

    Click on "View order" to the right

    under

    Order #1111111111 - Unknown

    About This Order:

    there is a button "Print order"

    click that and you get a page with the amount paid for each item.

    Save that page.

     

    I hope this helps until the email hiccup is solved.

     

     

    Thank you Kerya!

    I had totally forgot about that. Been relying on my e-mail receipts.

    It dosn't show the grand total though, but that's no problem since the GT is shown under the individual orders, in the main order list, in the account.

    I think maybe that's why i started backing up the e-mail receipts instead, because they show everything in one place.

    If i pay with store credit, the GT will not show in the "print order" tab, only payments with my credit card and probably paypal also.

    I dont know, since i've only done my payments with my credit card and store credit.

    Unfortunately, i missed out on the 30% off gift card, and if credit cards dont work, i'm dead in the water

    when it concerns funds to buy anything else. Unless of course, paypal.

    Then again, perhaps i should leave my bank account rest.

    It's been "chronically broke" every since april, after march madness 2020,  that how much i have spent in here..

    And now that items are so much cheaper.. typical my luck.

    Oh well, i got some of the great deals atleast.

    I think i'll grab the free cowbell and play it like Will Ferrell does :)

     

     

     

     

     

     

  • davesodaveso Posts: 7,175

    there are stores that work all over the internet. Why wasn't something that works instituted by DAZ? 
    This new one worse than the other one

  • SummerhorseSummerhorse Posts: 684
    Envixer said:

    I tried a couple of orders using card payments, and both times it failed. Switching to Paypal and using the same card worked.

    Are credit card payments broken for anyone else?

    Yes! And I put in a ticket describing the issue of not being able to use my perfectly good card ( that I have used here for years) was answered by Daz saying that prices not shown in cart is a known issue. 

    That's why I 'm hoping these kind folks will report so we might get this issue worked on.

    When I go to payment, it makes me fill out a form with all my info- that 've never had to fill out before, and asks for a nickname. then once filled out, as soon as I hit submit, the screen reverts to ' no profile saved yet'. 

    Do I need to make another account? If so, will I be able to merge them later? Is it intentional that we are now forced to use Paypal, or a bug to wait out? Is being forced to let Daz save our card info a bug? 

  • tombraider4evertombraider4ever Posts: 728
    tombraider4ever said:
    Leana said:
    tombraider4ever said:

    I submitted a ticket. I feel very uneasy to not have a reciept of my order and not be able to see if the balance in store credit before and after the purchase adds up. Very uneasy. The compensation for theese store issues better be good sad. 

    You can see the details of your order in the order list in "my account", that should enable you to check how much store credit was used.

    Yes, but it only shows the amount that was drawn and that is correct  I think, but I would prefer to doubble check it in the email, and my store credit used to show the amount before every purchase, then the drawn amount and then the balance, now it only shows the amount drawn and the balance. I need the balance before it was drawn also to make sure it adds up. 

    I still  haven't recieved a confirmation email and no reply to my ticket. I'm not a happy costomer right now sad. I wrote about it in the sales thread but I thought I write here as well. Don't know if it makes any differense to complain here or in the other thread but I need to do everything I can as I am not happy about this, all stores sends a reciept surely? sad this is serious to me. I'm scared to make todays order. Can't Daz make a statement that the current pc+ for a day stuff will remain until this is fixed?? So I can wait with my order? It's the wery least they can do.

  • davesodaveso Posts: 7,175

    i think they need to close the store until it is working 100%. All aspects working 100%

    tombraider4ever said:
    tombraider4ever said:
    Leana said:
    tombraider4ever said:

    I submitted a ticket. I feel very uneasy to not have a reciept of my order and not be able to see if the balance in store credit before and after the purchase adds up. Very uneasy. The compensation for theese store issues better be good sad. 

    You can see the details of your order in the order list in "my account", that should enable you to check how much store credit was used.

    Yes, but it only shows the amount that was drawn and that is correct  I think, but I would prefer to doubble check it in the email, and my store credit used to show the amount before every purchase, then the drawn amount and then the balance, now it only shows the amount drawn and the balance. I need the balance before it was drawn also to make sure it adds up. 

    I still  haven't recieved a confirmation email and no reply to my ticket. I'm not a happy costomer right now sad. I wrote about it in the sales thread but I thought I write here as well. Don't know if it makes any differense to complain here or in the other thread but I need to do everything I can as I am not happy about this, all stores sends a reciept surely? sad this is serious to me. I'm scared to make todays order. Can't Daz make a statement that the current pc+ for a day stuff will remain until this is fixed?? So I can wait with my order? It's the wery least they can do.

     

  • davesodaveso Posts: 7,175

    When is the store going to reflect PC+ pricing ? 

  • Richard HaseltineRichard Haseltine Posts: 102,805
    tombraider4ever said:
    tombraider4ever said:
    Leana said:
    tombraider4ever said:

    I submitted a ticket. I feel very uneasy to not have a reciept of my order and not be able to see if the balance in store credit before and after the purchase adds up. Very uneasy. The compensation for theese store issues better be good sad. 

    You can see the details of your order in the order list in "my account", that should enable you to check how much store credit was used.

    Yes, but it only shows the amount that was drawn and that is correct  I think, but I would prefer to doubble check it in the email, and my store credit used to show the amount before every purchase, then the drawn amount and then the balance, now it only shows the amount drawn and the balance. I need the balance before it was drawn also to make sure it adds up. 

    I still  haven't recieved a confirmation email and no reply to my ticket. I'm not a happy costomer right now sad. I wrote about it in the sales thread but I thought I write here as well. Don't know if it makes any differense to complain here or in the other thread but I need to do everything I can as I am not happy about this, all stores sends a reciept surely? sad this is serious to me. I'm scared to make todays order. Can't Daz make a statement that the current pc+ for a day stuff will remain until this is fixed?? So I can wait with my order? It's the wery least they can do.

    Daz does send receipts, I've placed three orders this week and received an email for each. That doesn't help in your particular case, of course, but the issue isn't a failure to send (at least in general). If you are using a mail client (such as Thunderbird) have you gone to the mail website or your provider and checked the spam folder there, assuming there is one?

  • vonHobovonHobo Posts: 1,706
    peter-rygh said:

    User feedback update:

    I made two new orders from the webshop and i noticed that i didn't get any e-mail receipts. 
    The orders are however listed in my account. I made screenshots of the orders before ordering, so i wouldn't lose track of the details.
    The e-mail receipts are good to have because they show exactly what you pay for each of these items.
    My account dosn't show these specific details.

    If you need to have these details for safekeeping, be sure to make a screenshot of the Shopping Cart, before proceeding to checkout.

    They might be be sent after this update is complete though, but as of now, you will only have your account details of the orders you make.

    The prices were correctly applied in the shopping cart, so no problems there. I paid with store credit.

    I get the emails now for my orders, but some people are saying they do not get the email receipts.

    There must be something causing this issue.

     

  • arbee999arbee999 Posts: 104
    Richard Haseltine said:
    tombraider4ever said:
    tombraider4ever said:
    Leana said:
    tombraider4ever said:

    I submitted a ticket. I feel very uneasy to not have a reciept of my order and not be able to see if the balance in store credit before and after the purchase adds up. Very uneasy. The compensation for theese store issues better be good sad. 

    You can see the details of your order in the order list in "my account", that should enable you to check how much store credit was used.

    Yes, but it only shows the amount that was drawn and that is correct  I think, but I would prefer to doubble check it in the email, and my store credit used to show the amount before every purchase, then the drawn amount and then the balance, now it only shows the amount drawn and the balance. I need the balance before it was drawn also to make sure it adds up. 

    I still  haven't recieved a confirmation email and no reply to my ticket. I'm not a happy costomer right now sad. I wrote about it in the sales thread but I thought I write here as well. Don't know if it makes any differense to complain here or in the other thread but I need to do everything I can as I am not happy about this, all stores sends a reciept surely? sad this is serious to me. I'm scared to make todays order. Can't Daz make a statement that the current pc+ for a day stuff will remain until this is fixed?? So I can wait with my order? It's the wery least they can do.

    Daz does send receipts, I've placed three orders this week and received an email for each. That doesn't help in your particular case, of course, but the issue isn't a failure to send (at least in general). If you are using a mail client (such as Thunderbird) have you gone to the mail website or your provider and checked the spam folder there, assuming there is one?

    I have not been getting purchase emails since the switchover either Richard. Just checked gmail on the web and nothing in the spam folder nor anything extra anywhere from DAZ, other than what I see in Thunderbird.

    I haven't raised a ticket yet, but can if you think it's not a more general problem. I know I got the emails prior to the store swap.

  • vonHobovonHobo Posts: 1,706

    So this morning i cannot add anything to my cart and the DAZ Shop says:

    Unable to load recent personalized data. Cart contents, product ownership and account information may be incorrect.

    I hope this is fixed soon because I need more Cowbell!

     

  • Hun73r3dxHun73r3dx Posts: 38

    I cant figure this site out items says they are not on sale the same items in the cart says they are on sale man this is so confusing

  • BeeMKayBeeMKay Posts: 7,019
    von Hobo said:

    So this morning i cannot add anything to my cart and the DAZ Shop says:

    Unable to load recent personalized data. Cart contents, product ownership and account information may be incorrect.

    I hope this is fixed soon because I need more Cowbell!

     

    Have you tried logging out, and logging in again?

  • tombraider4evertombraider4ever Posts: 728
    Richard Haseltine said:
    tombraider4ever said:
    tombraider4ever said:
    Leana said:
    tombraider4ever said:

    I submitted a ticket. I feel very uneasy to not have a reciept of my order and not be able to see if the balance in store credit before and after the purchase adds up. Very uneasy. The compensation for theese store issues better be good sad. 

    You can see the details of your order in the order list in "my account", that should enable you to check how much store credit was used.

    Yes, but it only shows the amount that was drawn and that is correct  I think, but I would prefer to doubble check it in the email, and my store credit used to show the amount before every purchase, then the drawn amount and then the balance, now it only shows the amount drawn and the balance. I need the balance before it was drawn also to make sure it adds up. 

    I still  haven't recieved a confirmation email and no reply to my ticket. I'm not a happy costomer right now sad. I wrote about it in the sales thread but I thought I write here as well. Don't know if it makes any differense to complain here or in the other thread but I need to do everything I can as I am not happy about this, all stores sends a reciept surely? sad this is serious to me. I'm scared to make todays order. Can't Daz make a statement that the current pc+ for a day stuff will remain until this is fixed?? So I can wait with my order? It's the wery least they can do.

    Daz does send receipts, I've placed three orders this week and received an email for each. That doesn't help in your particular case, of course, but the issue isn't a failure to send (at least in general). If you are using a mail client (such as Thunderbird) have you gone to the mail website or your provider and checked the spam folder there, assuming there is one?

    I'm sure they sent it, but that doesn't make a difference obviously as I don't get it. I have checked my mail client, spam and oridinary folder, nothing there. And I get the newsletter from Daz, my bookmarked/subsribtion of the new sales thread, those emails arrive perfectly, I get every single reply in that thread, so my email adress must be registred correctly. And my request remains which haven't been answered, besides that I demand an conf. email and a correct store credit with the amount before purchase also: can't Daz make a statement that the pc+ for a day stuff will remain the same until this store issues is resolved. So I can safely wait with my large order until this is resolved? why on earth is this hard to do?

  • vonHobovonHobo Posts: 1,706
    BeeMKay said:
    von Hobo said:

    So this morning i cannot add anything to my cart and the DAZ Shop says:

    Unable to load recent personalized data. Cart contents, product ownership and account information may be incorrect.

    I hope this is fixed soon because I need more Cowbell!

     

    Have you tried logging out, and logging in again?

    I tried that but it did not work.

    However, just now I refreshed the page again and I'm back in action. :)

    All is good.

     

  • rebelgraphxrebelgraphx Posts: 221

    Bought a gift card two days ago but did not get the code to redeem it, submitted a ticket but have not gotten a reply from Daz in the last two days.

  • rebelgraphxrebelgraphx Posts: 221

    I don't get receipts either after my purchases

This discussion has been closed.